Brooke Alvarez
San Antonio
Summary
Dedicated healthcare administrative professional with experience supervising registration staff, coordinating patient intake operations, resolving patient concerns, and maintaining accurate records. As well as a nurse who excels at completing multiple tasks simultaneously and following through to achieve goals while maintaining patient safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LVN
Cardiology Clinic of San Antonio
San Antonio
05.2025 - Current
- Acted as operational and functional supervisor for clinical support workflows.
- Provided leadership and guidance to medical assistants, medical office specialists, and support personnel.
- Maintained effective team communication to ensure quality patient-centered care and directed clinical support staff in delivering timely patient care while ensuring compliance with organizational policies.
- Prepared patient charts prior to visits by reviewing medical histories, medications, lab results, prior diagnostic studies, and recent hospital admissions.
- Processed prior authorization for medications and submitted complete and accurate clinical documentation to support authorization requests.
- Entered provider-directed orders for labs, imaging, medications, and diagnostic tests in the electronic medical record.
- Performed comprehensive patient intake including vital signs, medical histories, and medication reconciliation.
LVN/Clinical Preceptor
Complete Healthcare Services
Jasper
05.2024 - 03.2025
- Managed the scheduling protocols for medication refills, prior authorizations and specialist referrals. Reviewed and documented accurate and complete patient information in regard to patient complaints, histories, medications, vital signs, and current symptoms.
- Answered incoming phone calls from patients to provide basic assistance including medication refills, medical concerns, and scheduling appointments.
- Knowledge with submitting prior authorizations through CoverMyMeds and placing referrals to specialists. Performed as the shift supervisor ensuring all assigned prior authorizations through covermymeds were tracked and resolved efficiently.
- Managed staff workflow compliance within eClinicalWorks to optimize electronic documentation.
- Mentored new LVN hires through the orientation process, sharing expertise to support their integration into the team successfully.
LVN
Innovative Renal Care
Woodville
06.2024 - 09.2024
- Enhanced patient safety by proactively identifying and addressing potential risks during dialysis treatments, such as blood pressure fluctuations or electrolyte imbalances.
- Improved patient outcomes by providing high-quality care and closely monitoring dialysis treatments.
- Ensured optimal vascular access function by performing regular assessments and troubleshooting complications promptly.
LVN/Supervisor
Fresenius Medical Care
San Antonio
12.2023 - 04.2024
- Served as the functional manager of clinical resources, where I successfully managed inventory control for the entire facility.
- Managed the monthly schedule for 8 PCTs and assigned daily shift duties based on clinic volume.
- Supervisor for clinical operations, ensuring all assigned administrative and operational workflows adhered to corporate timelines.
- Promoted and assisted in the maintenance of a safe and clean working environment.
- Performed vascular access evaluation and cannulation.
LVN
The Center For Health Care Services
San Antonio
02.2022 - 01.2023
- Administered medications and provided medication education to consumers.
- Assisted with laboratory collections.
- Assured the operation of a safe, therapeutic environment and maintained HIPPA.
Registration Clerk Supervisor
Victoria ER
Victoria
07.2020 - 10.2021
- Supervised and supported a team of 10 registration clerks in a busy emergency room.
- Oversaw daily tasks of front desk and patient registration operations to ensure efficient workflow and customer service.
- Coordinated staff scheduling, coverage, and workflow assignments during high volume periods.
- Managed front desk inventory and supply ordering processes, ensuring availability of essential materials and compliance with budget requirements.
- Audited registration documentation for accuracy and completeness.
- Assisted with onboarding and competency training for new employees.
Education
LVN Certificate -
Victoria College
Victoria, TX12-2021
High School Diploma -
Lockhart High School
Lockhart, TX05-2014
Skills
- Attention to detail
- Results orientated
- Time management
- Self-directed
Certification
- IV Certification, 01/01/21
- BLS Certified
Timeline
LVN
Cardiology Clinic of San Antonio
05.2025 - Current
LVN
Innovative Renal Care
06.2024 - 09.2024
LVN/Clinical Preceptor
Complete Healthcare Services
05.2024 - 03.2025
LVN/Supervisor
Fresenius Medical Care
12.2023 - 04.2024
LVN
The Center For Health Care Services
02.2022 - 01.2023
Registration Clerk Supervisor
Victoria ER
07.2020 - 10.2021
LVN Certificate -
Victoria College
High School Diploma -
Lockhart High School