Brooke Anderson
Thornton,CO
Summary
- Excellent communication and problem-solving skills, with the ability to lead cross-organizational teams to achieve strategic goals under time and budget constraints
- Strong project management skills with ability to multitask, manage multiple events, and execute projects on time
- Develop and maintain strong relationships with customers, partners, vendors, and cross-functional departments
- Determined to succeed under any circumstances. Example; successfully running six events in one week
- Proficient in Salesforce, Insightly, Microsoft Office (word, excel, powerpoint), and Wix
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Party Services, LLC
01.2021 - Current
- Excellent time management, multi-taking and organization skills
- Made decisions independently under conditions of uncertainty that produced effective results
- Developed trusted advisor relationships with clients to ensure they achieve full value
- Take on roll of General Manager when necessary.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Comfortable working under pressure
Corporate Event Manager, Corporate Sales Manager, & Waitstaff Manager
Lionsgate Event Center - The Dovehouse, LLC
03.2015 - 01.2021
- Responsible for all aspects of the event program including event selection and strategy, event logistics, pre-event, on-site, and post-event communication, staff selection, staff training, promotion, execution, onsite supervision, and post-event evaluation
- Responsible for on-time, on-budget delivery of corporate events to ensure an excellent customer experience, deepen relationships and drive sales
- Manage multi-vendor relationships including entertainers, photographers, caterers, and AV technicians
- Sell the venue space to accommodate each individual client specifications
- Responsible for repeat clients and new clients from attending expositions
- Successful experience in sales in both selling the venue and vendors
- Position was created for my qualifications, as a result, sales increased by 30% because of dedication to corporate clients
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Trained and supervised event staff to complete tasks on time.
Education
Associate in Business Administration -
Ivy Tech Community College
01.2014
Skills
- Brand Management
- Advertising
- Account Development
- Lead Development
- Customer Service
- Team Training
- Goals and Performance
References
available upon request
volleyball and skiing
I play in a volleyball league every for 8 years. It is something that centers and calms me down. Skiing is a fun activity I enjoy with my husband and friends.
Timeline
Account Manager
Party Services, LLC
01.2021 - Current
Corporate Event Manager, Corporate Sales Manager, & Waitstaff Manager
Lionsgate Event Center - The Dovehouse, LLC
03.2015 - 01.2021
Associate in Business Administration -
Ivy Tech Community College
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