K. BROOKE ANDREWS
Smithfield
Summary
Experienced and results-driven customer service representative with a desire to connect and assist others with needs. I am seeking a challenging role where I can contribute my skills in customer service, build positive relationships, and assist my family with expenses.
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Specialist
Stapley Advisory & Accounting
06.2023 - 05.2025
- Acted as a primary point of contact for customers, building rapport and fostering positive
- Collaborated with internal team to address customer needs and find solutions.
- Prioritized and completed tasks to ensure timely and accurate responses to customer inquiries.
- Facilitated effective communication between clients and accounting teams, ensuring accurate information flow.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Directed customers to appropriate departments for additional support.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
Bank Teller/Customer Support
Altabank (formerly Lewiston State Bank, People’s Intermountain)
10.2016 - 05.2023
- Provided exceptional customer engagement by warmly greeting clients and proactively assessing their financial service needs.
- Possess proficiency in at least three distinct banking software platforms for new account onboarding and other critical functions.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers on operational procedures, enhancing team performance and service delivery.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Certified Pharmacy Technician
Ed Snell’s Pharmacy Shop
06.2015 - 05.2016
- Compounded and dispensed medications accurately, ensuring compliance with safety regulations.
- Streamlined inventory management processes, reducing medication shortages and improving order fulfillment efficiency.
- Collaborated with healthcare providers to clarify prescriptions, ensuring optimal patient care outcomes.
- Maintained up-to-date knowledge of pharmacology and industry best practices through continuous education initiatives.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Power County Hospital District
07.2011 - 05.2015
- Built and maintained the hospital formulary.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Conducted monthly checks for expired medications in the pharmacy, ER, and ICU.
- Implemented quality control measures for prescription accuracy, minimizing errors in medication dispensing.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Certified Pharmacy Technician -
PENN FOSTER CAREER SCHOOL
12.2011
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Customer relations
- Medical terminology
- Client relations
- Appointment scheduling
Certification
- Certified Pharmacy Technician, National
- Certified Pharmacy Technician, UT
- Certified Pharmacy Technician, ID
Timeline
Customer Specialist
Stapley Advisory & Accounting
06.2023 - 05.2025
Bank Teller/Customer Support
Altabank (formerly Lewiston State Bank, People’s Intermountain)
10.2016 - 05.2023
Certified Pharmacy Technician
Ed Snell’s Pharmacy Shop
06.2015 - 05.2016
Certified Pharmacy Technician
Power County Hospital District
07.2011 - 05.2015
Certified Pharmacy Technician -
PENN FOSTER CAREER SCHOOL
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