Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Armstrong

Sheffield Lake,OH

Summary

History includes working with Wellsky,Paychecks and Appointmate to handle the day-to-day schedules of 40 employees. Dedicated and hardworking team manager with good problem-solving, organizational and recordkeeping skills. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Scheduling Manager

Seniors Helping Seniors
Mount Pleasant, SC
01.2024 - 05.2024
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Managed personnel schedules to keep shifts properly staffed.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Resolved conflicts between employees' requests for time off or shift changes.
  • Consulted with department managers regarding staffing needs and shift changes.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Copied and faxed important information for patient and client records.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Provided excellent customer service to internal clients.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Led team meetings to discuss goals and objectives.

Office Manager/CNA

Seniors Helping Seniors
Elyria, OH
12.2019 - 01.2024
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and communicated work procedures and company policies to staff.
  • Provided training to new hires on office policies and procedures.
  • Maintained confidential records relating to personnel matters.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

CNA

Comfort Keepers Home Care
Westlake , OH
04.2016 - 04.2019
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.

Manager/Server Assistant

Henry Station
Wooster, OH
03.2015 - 03.2019
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Habilitation Specialist

Our Lady of Wayside
Avon, OH
03.2012 - 04.2016
  • Maintained accurate documentation of services provided in accordance with agency policies and procedures.
  • Ensured compliance with all applicable state regulations related to habilitation services.
  • Developed individualized plans of care based on assessment results and goals set by the patient and family.
  • Implemented interventions designed to reduce challenging behaviors and increase adaptive skills.
  • Participated in interdisciplinary team meetings to discuss patient progress and plan for future care needs.
  • Monitored patients' progress towards their goals and adjusted plans accordingly.
  • Facilitated group activities designed to encourage socialization, self-expression, problem solving, decision making.
  • Provided habilitation services, such as behavior management, communication training and leisure activities.
  • Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
  • Aided clients with bowel and bladder programs, feeding tubes and wound care.
  • Implemented strategies to reduce maladaptive behaviors while encouraging adaptive ones.
  • Provided individualized habilitation services to clients according to their Individual Service Plans.

Education

Medical Assistant - Nursing

LCCC
Elyria, OH
01-2006

Some College (No Degree) - LPN

LCCC
Elyria, OH

Skills

  • Personnel Management
  • Tech-Savvy
  • Documentation skills
  • Time management abilities
  • Employee Scheduling
  • HR understanding
  • Customer relations understanding

Timeline

Scheduling Manager

Seniors Helping Seniors
01.2024 - 05.2024

Office Manager/CNA

Seniors Helping Seniors
12.2019 - 01.2024

CNA

Comfort Keepers Home Care
04.2016 - 04.2019

Manager/Server Assistant

Henry Station
03.2015 - 03.2019

Habilitation Specialist

Our Lady of Wayside
03.2012 - 04.2016

Medical Assistant - Nursing

LCCC

Some College (No Degree) - LPN

LCCC

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Brooke Armstrong