Brooke Arthur
Holdenville
Summary
Diligent letter carrier with proven ability to manage delivery routes and ensure timely mail distribution. Successfully maintained accurate records and provided excellent customer service, enhancing community trust. Demonstrated strong organizational skills and proactive approach to problem-solving.
Overview
16
16
years of professional experience
Work History
CCA
USPS
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Event Coordinator
Woody Guthrie Folk Music Festival
07.2012 - Current
- This is a 501-C3 Non profit festival that I have served on the board of directors for 2 years. Volunteered 11 years prior.
- Coordinated logistics for events, ensuring timely setup and adherence to client specifications.
- Developed event timelines and schedules, optimizing resource allocation and workflow efficiency.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Implemented feedback mechanisms post-events, enhancing future planning and execution strategies.
- Collaborated with marketing teams to promote events through targeted campaigns and social media outreach.
- Oversaw event registration processes, ensuring accurate data collection and participant communication.
- Trained junior staff on event management best practices, fostering a collaborative team environment.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Coordinated event logistics, ensuring seamless execution of hospitality services.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to artists and guests.
House Cleaner
Self-employeed
06.2018 - 03.2022
- Supervised cleaning operations, ensuring adherence to quality standards and safety protocols.
- Improved inventory management processes for cleaning supplies and equipment.
- Maintained effective communication with clients to address concerns and feedback promptly.
- Streamlined workflow processes, resulting in increased efficiency and reduced turnaround time.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed and implemented customized cleaning schedules to enhance client satisfaction.
- Conducted thorough inspections post-cleaning to guarantee service excellence.
Paralegal
Harold Heath Law Offices, LLC
02.2014 - 06.2018
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted, reviewed, and maintained legal documents for accuracy and adherence to procedures.
- Managed case files and tracking systems to streamline document retrieval processes.
- Coordinated communication between clients, attorneys, and court officials to facilitate efficient case progress.
- Oversaw case management processes, enhancing workflow efficiency through strategic organization methods.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Lead Vault Teller
First United Bank & Trust
07.2011 - 06.2014
- Supervised daily vault operations, ensuring compliance with security protocols and cash handling procedures.
- Trained and mentored new tellers on system usage, customer service practices, and transaction processing.
- Implemented process improvements that enhanced efficiency in cash reconciliation and inventory management.
- Coordinated audits of vault activity to identify discrepancies and ensure accuracy in financial reporting.
- Developed training materials for staff to improve knowledge of regulatory guidelines and operational standards.
- Led team meetings to discuss best practices, address challenges, and promote a culture of continuous improvement.
- Managed relationships with external auditors during compliance assessments, ensuring transparent communication and documentation.
- Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success in the lead vault teller role.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
Teller
First United Bank & Trust
05.2009 - 07.2011
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service and fostering positive relationships.
- Managed cash drawer operations, maintaining accurate records of transactions and cash balances.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Implemented process improvements that increased transaction efficiency and reduced wait times for customers.
- Monitored daily cash flow, identifying discrepancies and implementing corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Education
Associate of Applied Business - Business Administration
Seminole State College
Seminole, OK05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Timeline
CCA
USPS
03.2022 - Current
House Cleaner
Self-employeed
06.2018 - 03.2022
Paralegal
Harold Heath Law Offices, LLC
02.2014 - 06.2018
Event Coordinator
Woody Guthrie Folk Music Festival
07.2012 - Current
Lead Vault Teller
First United Bank & Trust
07.2011 - 06.2014
Teller
First United Bank & Trust
05.2009 - 07.2011
Associate of Applied Business - Business Administration
Seminole State College