Brooke Atkinson-Derman
Newcastle,CA
Summary
Dedicated nursing student with excellent communication skills and customer service experience. Seeking a challenging yet rewarding role where I can leverage my prior work experience to support a range of customers.
Overview
1
1
Certification
Work History
Style Consultant and General Merchandise Member
Target
Rocklin
- Worked primarily as a style consultant while supporting other departments
- Maintained a visually appealing, user-friendly shopping environment for clients by consistently monitoring the sales floor, restocking inventory, and ensuring product accessibility
- Demonstrated expertise in cashiering
- Identified potential customer service issues before they arose and provided solutions to ensure client satisfaction
Cashier Operator and Customer Service Representative
The UPS Store
Rocklin
- Worked directly with customers, providing a friendly and helpful face for the business
- Offered customer support for printing, laminating, packing, and mailing operations, in addition to management of passport photo service
- Demonstrated proficiency in swiftly gathering necessary information from customers for streamlined shipping operations
- Assisted customers over the phone regarding store operations, product information, and order placement
Private Tutoring
Whitney Ranch Neighborhood
Rocklin
- Provided daily, one-on-one tutoring sessions for a high school student
- Developed a professional relationship with the student's parents, while establishing effective communication
- Adapted tutoring sessions to cater to students' evolving assignments, needs, and capabilities
- Helped student compose professional emails and maintain communication with professors
Education
Bachelor of Science - School of Nursing
University of Portland
Portland, OR05-2026
High School Diploma -
Whitney High School
Rocklin, CA06-2022
Skills
- Excellent customer service skills
- Strong professional relationships
- Familiar with retail operations
- Product expertise
- Flexibility to be where most needed
- Eager to learn new skills
Accomplishments
- University of Portland President's Scholarship
- Public Safety Scholarship, Rocklin CA
Affiliations
- Backpacking
- Climbing
- Snowshoeing
- Cooking
- Pianist
- Spanish
- Travel
Certification
- CPR
- First Aid
References
- Theresa Duda: RN MSN CPNP, Instructor - University of Portland
(503) 943-7980, dudat@up.edu
- Erica Bailey: MS RN, VANAP CO-Director/Senior Instructor - University of Portland
(503) 943-7980, baileye@up.edu
- Kathleen Freitas: RN - Rocklin, CA
(916) 960-9770, kfreitas@yahoo.com
Timeline
Style Consultant and General Merchandise Member
Target
Cashier Operator and Customer Service Representative
The UPS Store
Private Tutoring
Whitney Ranch Neighborhood
Bachelor of Science - School of Nursing
University of Portland
High School Diploma -
Whitney High School
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