Brooke Aupperle
Yucaipa,CA
Summary
Dynamic and personable professional dedicated to enhancing customer experiences and streamlining operations. Strong background in administrative support, known for meticulous attention to detail and exceptional organizational skills that ensure efficient office functionality. Eager to embrace new challenges and continuously develop skills, demonstrating a commitment to personal growth and team collaboration. Keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
9
9
years of professional experience
Work History
Office Assistant/Car Salesperson
Pop Top Heaven, Inc.
05.2023 - Current
- Managed scheduling, ensuring efficient use of office resources and personnel availability.
- Coordinated internal communications, enhancing information flow among departments.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in onboarding new employees, supporting their integration into the office environment.
- Oversaw inventory management for office supplies, reducing costs through strategic procurement.
- Implemented process improvements that streamlined daily operations and enhanced productivity.
- Trained junior staff on office procedures, fostering a collaborative work atmosphere.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored online store, and processed all orders from start to finish promptly.
Manager
Empire Bowl
03.2021 - 05.2023
- Monitored staff performance and addressed issues.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Oversaw daily operations, ensuring efficiency and high customer satisfaction.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Analyzed customer feedback to drive service enhancements and operational adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Retail Sales Associate
Five Below
10.2019 - 06.2021
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Created price tags and merchandise signs for new items.
Employee
Pizza Chalet
07.2017 - 10.2019
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus and answered questions regarding items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
Sales Associate
Riley's Farm
08.2016 - 11.2016
- Increased product knowledge to enhance customer engagement and satisfaction.
- Assisted customers in selecting products, providing informed recommendations tailored to needs.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experiences.
- Maintained visual merchandising standards to optimize product presentation and maximize sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Child Development
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Gorman Learning Center
Redlands, CA05-2018
Skills
- Effective Sales Strategies
- Analytical Problem-Solving
- Customer Engagement
- Positive and Attentive Attitude
- Effective Time Management
- Data Entry Proficiency
- File Organization
- Committed Team Contributor
- Appointment Scheduling
- Front Office Management
- Document Management, Including Preparation and Completion
- Building Rapport with Clients and Colleagues
- Valid Driver's license
- Invoice Processing
Timeline
Office Assistant/Car Salesperson
Pop Top Heaven, Inc.
05.2023 - Current
Manager
Empire Bowl
03.2021 - 05.2023
Retail Sales Associate
Five Below
10.2019 - 06.2021
Employee
Pizza Chalet
07.2017 - 10.2019
Sales Associate
Riley's Farm
08.2016 - 11.2016
Child Development
Crafton Hills College
High School Diploma -
Gorman Learning Center