Editorial Writer
Upwork.com
02.2023 - Current
Hi, I’m
Brooke Avelar
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Ready to help team achieve company goals, seeking to maintain full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Work History
Central DodgeRaynham, MA
BDC Service Representative
Job overview
- Achieved high level of customer service by assisting customers and assessing needs.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Utilized consultative selling skills to identify key trends.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Implemented upselling techniques to increase revenue and move product.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Educated customers on product and service benefits, explaining features and answering questions.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Utilized sales techniques to build customer interest and close sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Dunkin' DonutsLynn, MA
Server Shift Leader
Job overview
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Kept customers and crew areas organized.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Operated cash registers and POS systems, handling over $ [Amount] in cash daily.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Upwork.comLynn, MA
Editorial Writer
02.2023 - Current
Job overview
- Utilized social media to engage readers and promote content.
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
- Provided on-air commentary for local radio and television stations.
- Edited and proofread articles to achieve peak accuracy and quality.
- Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
- Developed relationships with sources and contacts to gain additional insight.
- Fact-checked breaking news headlines by performing background research.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Edited, proofread and fact-checked content for accuracy.
- Researched and analyzed newsworthy events, trends and issues.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Collaborated with editors and other journalists to create compelling content.
- Researched and gathered information to develop accurate and credible stories.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Maintained up-to-date knowledge of current events and industry trends.
- Performed research and checked facts to maintain high standard of journalistic integrity.
Education
Youth Build- BrocktonBrockton, MA
GED
10.2016
University Overview
- Professional Development: HBI Pact
- Relevant Coursework: Carpentry & OSHA 10
Skills
- Service Dispatching
- Store Displays
- Cash Control
- Client Correspondence
- Effective Customer Communication
- Client Satisfaction
- Service Promotions
- Patient Profiles
- Productivity Standards
- Customer Inquiries
- Special Assignments
- Making Appointments
- Positive Reinforcement
- Customer Care
- Inventory Control Processes
- Effective Working Relationships
- Problem Resolution
- Effective Scheduling
- Call Control
- Information Updates
- Persuasive Negotiations
- Service Documentation
- Effective Presentations
- Client Service and Support
- Team Meetings
- Knowledge of Vehicles
- Serve Customers
- Microsoft Office
- Product and Service Information
- Order Taking
- Purchase Agreements
- Customer Consultations
- Professional Networking
- Performance Feedback
- Salesmanship
- Data Logging
Timeline
BDC Service Representative
Central Dodge
Server Shift Leader
Dunkin' Donuts
Youth Build- Brockton
GED
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