Brooke Bacon

Took a strategic career pause to raise and manage a growing family, while continuing to sharpen skills in logistics, organization, and high-level multitasking. Acted as the primary decision-maker for all household operations, managing complex schedules, budgets, and priorities with discretion, foresight, and efficiency.

• Partnered cross-functionally with multiple departments to align national initiatives with executive priorities, ensuring seamless communication and operational consistency.
• Reported directly to executive leadership, cultivating trusted relationships through active listening, strategic follow-through, and alignment with organizational needs.
• Designed and delivered high-impact training programs for national field leadership, demonstrating strong project management, presentation, and communication skills.
• Adapted content and delivery methods—virtual, in-person, and hybrid—to suit diverse audiences and learning preferences, showcasing flexibility and emotional intelligence.
• Applied advanced instructional design techniques to develop clear, engaging, and actionable learning experiences that drove performance and team alignment.
• Demonstrated executive-level discretion and a proactive approach in identifying needs, resolving issues, and supporting key corporate initiatives.

• Coordinated daily project logistics, timelines, and documentation across multiple teams and stakeholders, ensuring seamless communication and workflow.
• Served as a key liaison between field teams, vendors, and management—balancing competing priorities and resolving issues in real time.
• Prepared detailed reports, meeting notes, and project updates for leadership, demonstrating precision, timeliness, and discretion.
• Maintained and organized critical documentation, drawings, and compliance records in fast-paced, deadline-driven environments.
• Supported procurement, scheduling, and vendor management processes while tracking budget adherence and resolving logistical challenges.
• Anticipated team and leadership needs, proactively identifying gaps and streamlining administrative processes for greater efficiency.

• Served as the dedicated point of contact for Bankers’ largest national client, managing all aspects of account support with professionalism, urgency, and discretion.
• Coordinated and facilitated trainings across hundreds of retail locations, ensuring timely delivery of leadership and management programs with minimal disruption to operations.
• Acted as a cross-functional liaison between client stakeholders and internal departments to streamline communication, align objectives, and drive timely project execution.
• Proactively resolved complex service issues by anticipating client needs, escalating when necessary, and delivering thoughtful, solutions-oriented follow-up.
• Maintained detailed records, reporting, and correspondence to support client initiatives and uphold service excellence.