Brooke Bailey
Venus,TX
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Representative
State Farm
Waxahachie, TX
03.2023 - Current
- Identified customer needs and provided appropriate insurance solutions.
- Developed relationships with customers to ensure repeat business.
- Provided detailed information about insurance policies, coverage limits, and premiums.
- Answered questions regarding billing issues, policy changes, endorsements.
- Generated leads through referrals from existing clients and cold-calling prospects.
Receptionist
Parker Animal and Bird Clinic
Plano, Texas
01.2020 - Current
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained detailed and accurate records of visitor requests and of calls received
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Processed incoming and outgoing documents via electronic methods and systems
Lead Client Care Specialist
Community Pet Outreach
Lewisville, Texas
03.2020 - 01.2021
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Developed departmental objectives, budgets, policies, procedures and strategies
- Conducted staff meetings to relay general information or to address specific topics
- Assisted with new hire orientation and employee training
Assistant Store Manager
Planet Tan
Euless, Texas
06.2019 - 03.2020
- Built employee knowledge with training and mentoring
- Coached employees on customer service and selling techniques
- Assisted in recruiting process, hiring and retaining top talent
- Maintained organized store environment for customer and employee health and safety
- Helped set team performance standards to reach company objectives
- Created work schedules to maintain top-quality customer service and lower labor costs
- Planned store layouts or designed displays
Sales Associate
Mathis Brothers Furniture
Tulsa, Oklahoma
08.2018 - 06.2019
- Engaged with guests to understand and anticipate customer service needs
- Used product knowledge for handling objections
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Operated cash register and POS to process sales transactions and handle payments
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Stayed current on customer trends and requirements
Office Manager
SeaQuest Interactive Aquarium
Fort Worth, Texas
11.2017 - 05.2018
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Assisted company executives by preparing reports and presentations
- Managed office flow by providing direct support to visitors
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Delivered quality customer service to staff and customers
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Assisted with developing workplace safety procedures
Assistant Manager
Genesis Cleaning Solutions
Grapevine, Texas
08.2012 - 11.2017
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Interviewed potential job candidates and made hiring recommendations to general manager
- Coordinated employee schedules according to staff availability and processed time-off requests
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Assisted with new employee training and conducted performance reviews to track overall progress
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
Education
COSMETOLOGY -
DuVall's School of Cosmetology
Bedford, TEXAS07.2013
Skills
- Client Relationship Building
- Insurance regulations
- Customer Needs Assessment
- Client Account Management
- Licensed Insurance Agent
- Customer Service
Certification
- Licensed in Property and Causality Insurance
- Licensed in Life and Health Insurance
Affiliations
- I volunteered as a mentor at a nonprofit organization called Mercy House. Mercy House houses single, pregnant woman throughout the duration of their pregnancy and up to 3-6 months after delivery. As a mentor, I would teach different life skill classes based on their individual skill level.
Timeline
Licensed Insurance Sales Representative
State Farm
03.2023 - Current
Lead Client Care Specialist
Community Pet Outreach
03.2020 - 01.2021
Receptionist
Parker Animal and Bird Clinic
01.2020 - Current
Assistant Store Manager
Planet Tan
06.2019 - 03.2020
Sales Associate
Mathis Brothers Furniture
08.2018 - 06.2019
Office Manager
SeaQuest Interactive Aquarium
11.2017 - 05.2018
Assistant Manager
Genesis Cleaning Solutions
08.2012 - 11.2017
COSMETOLOGY -
DuVall's School of Cosmetology
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