Brooke Bailey

Work History

Private Nanny

I Started When the Girls Were 18mos and 3 Yrs Old.

01.2015 - Current

Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Oversaw household duties such as light housekeeping tasks or running errands when required.
Played games, worked on puzzles, and read books to young children which lead to an incredible love of reading.
Prepared healthy, age-appropriate snacks and meals.
Built positive and nurturing environments to support child social and emotional growth.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Enhanced children''s emotional well-being by providing consistent and nurturing care.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Implemented daily routines for optimal child development and created a structured environment.
Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Assisted with homework and school projects, fostering a love for learning in the children.
Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving and critical thinking skills.
Provided safe transportation to and from school, extracurricular activities, and other events.
Facilitated creative expression through art projects, imaginative play, singing, laughing, storytelling sessions, and more.
Monitored very limited screen time usage to promote healthy balance between technology use and offline activities in daily life.
Encouraged children to be understanding and patient with others.
Identified warning signs of emotional and developmental problems in children.
Regularly traveled with family to help with vacation activities and childcare.
Organized activities that enhanced children's physical, emotional, and social well-being.

Medical Office Receptionist

Queensboro Occupational Therapy

01.2005 - 12.2014

Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
Reviewed and sent medical records to other physicians upon request.
Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Pulled charts and prepared for nurse and doctor assessment.
Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
Received, recorded and filed medical payments by check, cash, and credit card.
Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
Filed and retrieved patient records for provider.
Maintained records by recording, obtaining, and updating personal and financial information.
Transcribed phone messages and relayed to appropriate personnel.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Answered phone calls and messages for 2 Occupational Therapist's private medical practice, scheduling appointments, and handling patient inquiries.
Performed various administrative tasks by filing, copying and faxing documents.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.

Summary

Overview

Work History

Private Nanny

Medical Office Receptionist

Education

No Degree - Graphic Design

High School Diploma -

Skills

Work Availability

Timeline

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