Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Barrett

Glenn Dale,MD

Summary

Ambitious healthcare management graduate with experience in HR, patient engagement, and administration. Skilled in auditing, benefits administration, and career fair coordination within a hospital setting. Strong leadership, problem-solving, and organizational skills in customer service and senior living environments. Proficient in Microsoft Office and database management for reporting and operational efficiency. Committed to optimizing healthcare processes and enhancing patient experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Elderly Caregiver

Brightview Senior Living
09.2023 - Current
  • Assisted elderly clients with daily living activities, ensuring comfort and safety.
  • Provided companionship and emotional support to enhance quality of life.
  • Monitored health conditions, reporting changes to healthcare professionals promptly.
  • Maintained a clean and organized environment to promote wellness and hygiene.
  • Engaged clients in social activities, fostering interaction and mental stimulation.

Server

Cheesecake Factory Inc
01.2023 - Current
  • Provided exceptional customer service to 100+ customers daily and ensure guest satisfaction.
  • Managed multiple tables efficiently, prioritizing orders and maintaining a smooth workflow.
  • Collaborated with kitchen staff to deliver timely food and beverage service during peak hours.
  • Trained new team members on menu items, service standards, and operational procedures.

Concierge

Brightview Senior Living
10.2022 - Current
  • Warmly welcome and assist residents and visitors, ensuring a positive, seamless experience from arrival to departure. Provide exceptional customer service and ensure all inquiries are addressed promptly and professionally.
  • Maintain accurate, up-to-date records for all residents within an online database, ensuring easy access to critical information and facilitating smooth operations for staff and management.
  • Efficiently manage financial transactions by completing invoices, tracking payments, and ensuring residents’ accounts are current, contributing to financial accuracy and transparency.
  • Handle resident concerns or special requests, demonstrating strong problem-solving abilities and a customer-first approach to ensure the highest level of satisfaction and care.

Human Resource Intern

Johns Hopkins Hospital, Howard County
01.2025 - 05.2025
  • Audited over 150+ volunteer and employee files, ensuring compliance with healthcare regulations and internal policies
  • Utilized Microsoft Office, Excel, and HR software to manage data, process reports, and track employee documentation efficiently
  • Leveraged Microsoft Office Suite, Excel, and HR software to manage data, generate reports, and track employee documentation with accuracy and efficiency.
  • Supported the Patient Experience team by conducting daily rounds with 15–20 patients, addressing 50+ concerns during the internship, and promoting service excellence to enhance overall satisfaction scores.
  • Created promotional flyers for hospital events and hosted them, driving engagement and strengthening community participation.

Hospice Volunteer

Gilchrist Hospice
02.2024 - 01.2025
  • Provided compassionate support to patients and families, ensuring comfort during end-of-life care.
  • Organized and led recreational activities that promoted emotional well-being for hospice patients.
  • Communicated effectively with diverse populations, addressing concerns and providing information on services available.

Education

Bachelor of Science - Healthcare Mangement

Towson University
Baltimore, MD
05-2025

Skills

  • Documentation and reporting
  • Customer service
  • Teamwork and collaboration
  • Skilled in Microsoft office
  • Patient Advocacy
  • Relationship Management
  • EMR Systems

Certification

  • First Aid/CPR

Timeline

Human Resource Intern

Johns Hopkins Hospital, Howard County
01.2025 - 05.2025

Hospice Volunteer

Gilchrist Hospice
02.2024 - 01.2025

Elderly Caregiver

Brightview Senior Living
09.2023 - Current

Server

Cheesecake Factory Inc
01.2023 - Current

Concierge

Brightview Senior Living
10.2022 - Current

Bachelor of Science - Healthcare Mangement

Towson University

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