Brooke Bean
Bell,FL
Summary
Dynamic manager with a proven track record at RGSchowerer LLC, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving significant cost savings. Skilled in project management and conflict resolution, fostering a positive work environment while driving revenue growth through innovative initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
RGSchowerer LLC
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities
- Developed and maintained relationships with customers
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Bar Manager
In Riva
05.2022 - 05.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Keyholder
- AM/PM Cash drops
- Excel
Bar Manager
Dock Street Brewery
05.2020 - 01.2023
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Key holder
- AM/PM Cash outs
Manager
The Wilbur Theatre
01.2016 - 03.2020
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Education
GED -
Sickles High School
Tampa, FL06.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Project management
- Shift scheduling
- Policy implementation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Certification
- CM - Certified Manager Certification
Timeline
Manager
RGSchowerer LLC
05.2023 - Current
Bar Manager
In Riva
05.2022 - 05.2023
Bar Manager
Dock Street Brewery
05.2020 - 01.2023
Manager
The Wilbur Theatre
01.2016 - 03.2020
GED -
Sickles High School
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