Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brooke Beasley

Centralia,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing 12 years of exceptional service experience to continue growth within a company.

Overview

14
14
years of professional experience

Work History

Corporate Claims Coordinator

Columbia Insurance Group
07.2023 - Current
  • Report Claims in CAS to generate required FNOL accord form
  • Handle escalated customer concerns regarding claim questions or delays with empathy and professionalism.
  • Assign Claims
  • Set up claims
  • Responded to customer inquiries, providing detailed explanations of claims processes.
  • Answer phone calls and delegate where caller needs to be sent
  • Reporting & handling of all glass claims
  • Adjust/Set up reserves
  • Post recovery checks.
  • Invoices
  • Safelite coverage verifications
  • Managed high volume of incoming claims, prioritizing tasks to meet deadlines without sacrificing quality.


Commercial Lines Processor

Columbia Insurance Group
09.2021 - 07.2023
  • Modify, update and process change transactions to existing policies
  • Generate quotes for New business
  • Maintain processing standard
  • Timely and accurately process rush, deadlines or specific need by date tasks
  • Check documentation for accuracy to update information within systems.
  • Assist in identifying and solving production challenges
  • Broad knowledge of AS400, Insurity, Word, Excel, & Outlook
  • Streamlined the processing of commercial lines by implementing efficient organizational systems and workflows.
  • Reduced turnaround time for policy renewals by proactively tracking expiration dates and initiating renewal procedures well in advance.
  • Reconciled eligibility discrepancies, analyzed transactional data and submitted retroactive eligibility changes.
  • Facilitated smooth policy issuance by thoroughly analyzing applications for completeness, verifying submission accuracy before submitting them to underwriting teams.

Patient Services Specialist

MU Health Care Columbia Surgical Associates
11.2019 - 09.2021
  • Input accurate patient demographics, insurance and registration.
  • Prepare forms and give patients information about their upcoming visit.
  • Working with case managers for Work Comp claims and documents (causation, time off, approvals)
  • Assisting in Work Comp/Insurance claims pre-authorization for patient surgeries, appointments and follow ups
  • Manage physicians schedules.
  • Investigate and resolve patient issues to encourage positive experience.
  • Verify patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Schedule patient testing and acquire prior authorization.
  • Contact insurance company to verify patient coverage before visit.
  • Drive proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Review medical charts.
  • Call patient to confirm appointment and prepare paperwork prior to visit to expedite check-in process.
  • Scan and file patient account documents.
  • Provide care and compassion to patients who may be overwhelmed.

Cosmetologist

Tangles Salon (Booth Rent/Self-employed)
03.2016 - 11.2019
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care
  • Managed phone calls, entering appointments and collecting payments for services rendered.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Helped clients achieve desired looks for daily wear and special events
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Daycare Owner/Operator

Self Employed
01.2014 - 03.2016
  • Maintained energy and enthusiasm to provide fun learning environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective relationships with children and parents.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Planned and guided age-appropriate tasks like reading and crafts.
  • Maintained effective schedule balance between rest periods, active play and instruction.

Cosmetologist

Regis Hair Salon
03.2012 - 01.2014
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Acquired additional certifications for advanced skills and techniques.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Provided cuts and chemical treatments to achieve customer satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Kitchen Manager

OPAA! Food Management-Centralia Schools
08.2010 - 05.2011
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Applied knowledge of previous supply needs and forecasted student levels to estimate required supplies.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Maintained kitchen cleanliness and sanitation
  • Oversaw food preparation and monitored safety protocols.

Education

Missouri State Board of Cosmetology CA License -

Cosmetology Concepts Institute
03.2012

High School Diploma -

Centralia High School
Centralia, MO
12.2009

Skills

  • Insurance Industry Experience
  • Through knowledge of AS400, Insurity-Policy Decisions, ISO, CAS, LexisNexis, Excel, Word, & Outlook
  • Multitasking and Prioritization
  • Motivational Leadership
  • Administrative and Office Support
  • Understanding Customer Needs
  • Providing Information and Resources
  • Providing positive mindfulness
  • Caring and Empathetic
  • Calm and Effective

Accomplishments

  • Enrolled in AIC course
  • Active team member of CIG's Special Events Committee
  • Attending lunch & learns for continued growth and learning
  • Using self-training tools for teamwork and leadership growth
  • Achieving above and beyond tasks for STI Goals set by supervisor

Timeline

Corporate Claims Coordinator

Columbia Insurance Group
07.2023 - Current

Commercial Lines Processor

Columbia Insurance Group
09.2021 - 07.2023

Patient Services Specialist

MU Health Care Columbia Surgical Associates
11.2019 - 09.2021

Cosmetologist

Tangles Salon (Booth Rent/Self-employed)
03.2016 - 11.2019

Daycare Owner/Operator

Self Employed
01.2014 - 03.2016

Cosmetologist

Regis Hair Salon
03.2012 - 01.2014

Kitchen Manager

OPAA! Food Management-Centralia Schools
08.2010 - 05.2011

High School Diploma -

Centralia High School

Missouri State Board of Cosmetology CA License -

Cosmetology Concepts Institute

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Brooke Beasley