Brooke Beatrice
Nashville,TN
Summary
Results-oriented Event and Staff Manager offering five years of outstanding project achievements from proposal to production with the events and scheduling industry. Possessing key talents in conflict resolution, issues mitigation and customer satisfaction assurance. Strong organizational skills with success in managing multiple events and responsibilities simultaneously.
Overview
5
5
years of professional experience
Work History
Event Services Manager
Third Degree Glass Factory
07.2023 - Current
- Planning - Create detailed banquet event orders (BEOs) to meet the specifications of the client, beverage requirements, room layouts, custom event glass orders, billing, and other additional needs of the client. Typically done at the 3-4 month mark to begin the planning process.
- Manage logistics of events planning, event booking, and event promotions.
- Manage event vendors, the venue, and the event staff
- Coordinate with florists, photographers, and musicians for events.
- Utilized multiple software's to create standard banquet event orders, invoices, addendums, floor plans, contracts, calendars and accepted payments for each event.
- Developed and distributed event surveys to gather feedback and assess event success.
- Experience in training, onboarding and supervising event staff.
- Manage and schedule event staff including bartenders, venue coordinators, and operations staff members.
- Manage multiple calendars for internal staff and clients
- Analyze event costs to identify areas of improvement and cost savings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Create detailed timelines from pre to post event
- Monitored and controlled event venue by enforcing protocols and health/safety procedures
- Track inventory for our beverage packages and venue needs
Account Manager
Nix Conference and Meeting Management
10.2022 - 06.2023
- Assisted with pre-event planning and seamless on-site execution of conferences, meetings, and trade shows nationwide.
- Managed the contracting process from start to finish. Work one-on-one with clients and hotels to ensure events are successful. Solved problems onsite during events.
- Created detailed schedules, cost analysis, menus, room reservations, and online registration.
- Experience includes POEs, invoices, security, hospitality, audio visual services, floor plans/ room set ups
- Social responsibility: Human Trafficking Code of Conduct; hotel staff must be trained on the signs of human trafficking, enforced by Nix
- Built relationships with clients and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions with third parties.
Registrar and Advancement Coordinator
Crossroads College Preparatory School
12.2020 - 10.2022
- Managed student data across multiple platforms including the student information system (Blackbuad), Excel and Google Suite. Manage the implementation of a new student information system over three-month period.
- Maintain student medical and educational records; generate multiple reports for students, families, faculty, and official state reports.
- Maintained a high level of confidentiality for students and staff.
- Managed concerns and issues with students, families, and staff in collaboration with administration.
- Assisted the Co-Heads of school in decision making processes
- Planed, promote, and execute community events as a part of the Advancement team
- Created and manage social media strategies across Facebook, Instagram, TikTok, LinkedIn: Increased social media following and interactions by 60% over the last year .
- Ensured brand consistency in marketing materials.
- Launched and lead a student marketing group.
- Advised and mentor high school juniors in FOCUS - St. Louis Leadership.
- Facilitate multiple all school events; picture day, staff training, back to school picnic, development events, galas, admission events, open houses and graduation.
- Assisted the Director of Development and the Community Engagement Director in creating and relaunching initiatives to support school goals.
- Created registration and payment forms through Diamond Mind Online Payment Solutions
- Served on the Emergency Safety Team.Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Assistant
Crossroads College Preparatory School
11.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Worked closely with directors and co-heads to assist with various tasks including: calendar organization and scheduling, facilitate catering for events, and inventory management and ordering.
- AP/AR – received invoices, processed, and entered data into QuickBooks. Ensured information is correct and done in a timely manner.
- Received checks for tuition and Development; process and enter into database. ResultsPlus / Blackbaud
- Pulled reports to acknowledge constituents, create thank you letters, and prep for mailing
- Recorded student attendance
- Enforced policies to create a safe environment for the community
Education
BBA - Business Admin, Marketing & Entrepreneurship
University of Missouri Kansas City
Kansas City, MO05.2019
Skills
- Technical knowledge
- Negotiating
- Detailed oriented
- Transportation and logistics coordination
- Vendor and contract negotiations
- Catering Coordination
- Team leadership and supervision
- Crisis Management
- Schedule Management
- Event staff management
- Marketing and promotional materials
- Continuous Improvement
- Client meetings
Timeline
Event Services Manager
Third Degree Glass Factory
07.2023 - Current
Account Manager
Nix Conference and Meeting Management
10.2022 - 06.2023
Registrar and Advancement Coordinator
Crossroads College Preparatory School
12.2020 - 10.2022
Administrative Assistant
Crossroads College Preparatory School
11.2019 - 12.2020
BBA - Business Admin, Marketing & Entrepreneurship
University of Missouri Kansas City
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