Summary
Overview
Work History
Education
Skills
Career Highlights
Timeline
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Brooke Beatty

508 W 172nd St. New York,NY

Summary

Detail-oriented customer service professional adept in complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Over 10 years of guest service experience in the hospitality industry.

Overview

10
10
years of professional experience

Work History

Director of Guest Services

54 Below
New York, NY
05.2016 - 01.2024
  • Developed and executed targeted training programs to elevate staff performance.
  • Managed a team of guest service professionals, fostering a positive work environment and promoting high-quality customer service standards.
  • Oversaw front of house staff hiring process, ensuring selection of qualified candidates who aligned with the restaurant's values.
  • Streamlined communication between departments for improved guest experiences.
  • Analyzed guest feedback data to identify trends and areas for improvement, resulting in actionable changes to enhance customer satisfaction.
  • Facilitated conflict resolution between guests and staff when necessary, always striving for amicable solutions that protected both parties'' interests.

Floor Manager

54 Below
New York, NY
01.2023 - 08.2023
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.

Guest Services Associate

54 Below
New York, NY
04.2015 - 05.2016
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.

Sales Associate/Key Holder

Papyrus Stationary
New York, NY
10.2013 - 05.2016
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

American Musical And Dramatic Academy - New York
New York, NY

Skills

  • Exceptional Communication
  • Decision-Making Capabilities
  • Staff Training and Development
  • Multitasking Proficiency
  • Solution Oriented
  • Employee Scheduling
  • Strong leadership
  • Time management
  • Conflict resolution

Career Highlights

  • Led a team of 10 incredible guest service associates for 8+ years.

Timeline

Floor Manager

54 Below
01.2023 - 08.2023

Director of Guest Services

54 Below
05.2016 - 01.2024

Guest Services Associate

54 Below
04.2015 - 05.2016

Sales Associate/Key Holder

Papyrus Stationary
10.2013 - 05.2016

American Musical And Dramatic Academy - New York

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Brooke Beatty