BROOKE BELL
Winnipeg,DC
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization. Equipped with excellent communication skills, both oral and written, and an innate ability to intuitively understand and respond to customer needs. Aptitude for working in collaborative environments, maintaining composure under pressure, and eagerness to develop professionally within a customer-focused setting.
Overview
7
7
years of professional experience
Work History
Customer Relations Specialist
Canada Life
10.2023 - Current
- Well-versed in managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, managed concerns quickly and Resolved customer complaints with empathy, resulting in increased loyalty
- Proven success in coaching to help individuals on the team succeed in their roles and always providing support
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled an average of 60 calls per day while reducing average handle time,
Inside Sales Representative
Conquest Equipment Corporation
07.2021 - 09.2023
- Exceptional success in business-to-business and business-to-consumer sales within multiple industries
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Proven track record in exceeding sales goals, growing business and expanding territories
- Driven to provide superior quality customer service
Guest Experience Manager
McDonalds Canada
12.2017 - 07.2021
- Enhanced operations and boosted productivity through employee training, coaching, and creating work schedules and assignments
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Provided coaching and reinforced standards to foster superior performance from staff and others
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
Education
Dual Diploma in Science and Culinary -
Kildonan East Collegiate
Data Analytics
Google Certificate
01.2025
Skills
- High Attention to Detail
- Organizational Skills
- Analytical Problem Solving
- Project Management
- Superior Knowledge in Technology
- Exceptional Customer Service and Assistance
- Proficient with SAP and Mainframe programs
- Team Management and Supervision Abilities
- Quality Control
- Feedback Analysis
References
- Priscilla Robinson, 204-942-3005 x 7049, Canada Life
- Paul Toupin, 204-694-6044, Conquest Equipment
- Jennifer Ciunyk, 204-803-8826, McDonalds
Timeline
Customer Relations Specialist
Canada Life
10.2023 - Current
Inside Sales Representative
Conquest Equipment Corporation
07.2021 - 09.2023
Guest Experience Manager
McDonalds Canada
12.2017 - 07.2021
Dual Diploma in Science and Culinary -
Kildonan East Collegiate
Data Analytics
Google Certificate
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