Brooke Bell
Jefferson Hills,PA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships.
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
6
6
years of professional experience
Work History
Department Manager
Von Maur
10.2024 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Sales Manager
Ulta
04.2022 - 10.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
LEAD CASHIER
Ulta
05.2020 - Current
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
- Cultivated pleasant and cooperative work environment for cashiers
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels
- Checked prices on request of customer or when products cannot be properly scanned
- Kept drawer currency sorted, wrapped, and organized
- Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information
- Observed cashiers to spot performance issues, security problems, and unauthorized behaviors
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Directed team to maintain consistent stock levels and organized shelving around cashier areas
- Led regular meetings with cashiers and organized retraining to keep all team members operating at same level.
BEAUTY ADVISOR
Ulta
09.2019 - Current
- Providing an exceptional experience for all ULTA guests by engaging each guest to determine their individual needs, keeping fixtures fully stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base
- Prepared and managed in-store events successful and bringing in customers, building interest, and increasing department sales
- Collaborated effectively with sales team members and counter managers to detect and capitalize on business development opportunities and increase team revenue
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
CASHIER
Duffys
10.2018 - 09.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Returned non-purchased products to shelves and performed general merchandising functions
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Education
Associate of Arts - Psychology
Community College of Allegheny County
Pittsburgh, PA05-2023
HIGH SCHOOL DIPLOMA -
Thomas Jefferson High School
Jefferson Hills, PA06.2019
Skills
- Multitasking
- Sales Team Training
- Team Leadership And Direction
- Complaint Resolution
- Relationship Building
- Guest Relations
- Requirement Gathering And Analysis
- Staff Hiring
- Effective Leader
- Administrative Tasks
- Safety Compliance
- Customer service
- Staff management
- Team leadership
- Customer engagement
Timeline
Department Manager
Von Maur
10.2024 - Current
Sales Manager
Ulta
04.2022 - 10.2024
LEAD CASHIER
Ulta
05.2020 - Current
BEAUTY ADVISOR
Ulta
09.2019 - Current
CASHIER
Duffys
10.2018 - 09.2019
Associate of Arts - Psychology
Community College of Allegheny County
HIGH SCHOOL DIPLOMA -
Thomas Jefferson High School
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