Brooke Bellinger
Dawsonville,GA
Summary
Diligent and seeking to take on a new role and build my career with a front office position. Knowledgeable about strategies for handling various roles while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving skills and a team focused attitude. Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Tiger Tails Animal Hospital
Duluth, GA
12.2022 - Current
- Assisted veterinarians in examining animals.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Maintained accurate medical records of all patients.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered immunizations and treatments following veterinarian instructions.
- Obtained information and history from clients to maintain medical charts.
- Operated radiographic and ultrasound equipment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Communicated with veterinarians and staff members to maintain patient flow.
- Ordered medication refills when needed.
- Dispensed medications orally or topically as directed by veterinarian.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist
Cumming Pediatric Group
Cumming, GA
09.2020 - 04.2022
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed appointments through scheduling software program.
- Created and maintained medical records of patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
North Forsyth Highschool
Cumming, GA05-2017
Skills
- Animal restraint
- Client communication
- Customer service
- Medical terminology
- Patient Check-ins
- Time management abilities
- Compassionate Animal Care
Timeline
Veterinary Assistant
Tiger Tails Animal Hospital
12.2022 - Current
Receptionist
Cumming Pediatric Group
09.2020 - 04.2022
High School Diploma -
North Forsyth Highschool
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