Brooke Benkelman
St Louis,MO
Summary
Dynamic customer service professional with proven expertise at Pine Environmental, recognized for enhancing client satisfaction through effective problem-solving and CRM proficiency. Achieved two quarterly awards for outstanding follow-up performance, demonstrating strong time management and collaboration skills. Customer service professional ready to drive impactful customer engagement. Proven ability to build strong relationships and deliver exceptional service. Focused on team collaboration, adaptability, and achieving results. Skilled in communication, problem-solving, and customer relationship management. Reliable and flexible, ensuring seamless alignment with evolving needs.
Overview
3
3
years of professional experience
Work History
Customer Engagement Representative
Pine Environmental
02.2024 - Current
- Assisted customers with inquiries, providing prompt and accurate information to enhance satisfaction.
- Engaged in active listening to understand customer needs and resolve issues effectively.
- Collaborated with team members to streamline communication processes for improved efficiency.
- Utilized customer relationship management (CRM) systems to track interactions and follow up on concerns.
- Received two consecutive quarterly awards for outstanding performance regarding client post-rental follow ups.
- Documented customer interactions meticulously, ensuring all data was accurately recorded for future reference.
- Adapted quickly
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
- Delivered exceptional service for increased customer loyalty and repeat business.
- Participated in staff meetings for continuous improved customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Massage Luxe Spa
11.2023 - 02.2024
- Maintained up-to-date knowledge of product offerings and promotions.
- Supported team goals by consistently meeting performance targets and deadlines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Was entrusted with responsibilities above my general job tasks by doing such duties as opening and closing the store.
Customer Service Representative
Ginger Bay Salon & Spa
06.2023 - 08.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in scheduling appointments, optimizing staff utilization and reducing wait times.
- Collaborated with team members to maintain cleanliness and organization of salon environment.
- Managed inventory levels, ensuring availability of products for services and retail sales.
- Educated clients on available salon products, demonstrating their benefits and driving sales growth.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Performed cash and card transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Manager
Hello Juice & Smoothie
04.2022 - 06.2023
- Assisted in managing daily operations and customer orders.
- Coordinated staff schedules to ensure optimal coverage and productivity levels.
- Utilized point-of-sale systems and software.
- Maintained a clean, safe, and organized store environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Webster Groves High School
St Louis, MOSkills
- CRM software proficiency
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Money handling
- Appointment scheduling
- Follow-up skills
- Filing
- Sales expertise
Timeline
Customer Engagement Representative
Pine Environmental
02.2024 - Current
Customer Service Representative
Massage Luxe Spa
11.2023 - 02.2024
Customer Service Representative
Ginger Bay Salon & Spa
06.2023 - 08.2023
Assistant Manager
Hello Juice & Smoothie
04.2022 - 06.2023
Webster Groves High School
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