Brooke Benkert
Snr Program Manager, Middle Mile Value Added Services
Evansville,IN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Sr Program Mgr, Middle Mile Value Added Services
Amazon
Evansville, IN
12.2020 - Current
- Drive strategy, prioritize projects/initiatives and feature sets, as well as align and set stakeholders expectations
- Maintain full ownership of value added programs from scoping/creation until implementation
- Drive collection and implementation of requirements, ensure alignment with corporate objectives and contractual obligations
- Define, prioritize and plan resources and technical requirements needed for programs to be delivered on time
- Work with external parties in order to generate program adoption and ensure successful implementation
- Monitor project execution and ensure that project delivery is to appropriate levels of quality and in line with its target date, ensuring overall integrity
Strategic Consulting Director
Chevron
Evansville, IN
03.2019 - 12.2020
- Define and optimize customer journeys
- Define vision of ideal state for customer fleet management lifecycle
- Define and oversee lifecycle processes/touch points
- Create standard presentation materials for lifecycle plans
- Personally manage escalations from direct reports
- Identify opportunities for continuous improvement
- Drive true value for customers
- Function as expert on best practices in change management
- Determine how to define, drive, and demonstrate value (ROI) delivered
- Lead cross-functionally to drive customer success
- Gather feedback from other departments, including Renewals & Expansion, Sales, Services, Support, Product, and others, to improve the customer experience
- Advocate for changes in other departments’ ways of working (including onboarding process) and collaborate with them to implement those
- Drive company-wide definition of ideal customer
Director, Remarketing & Logistics
United Leasing & Finance
Evansville, IN
11.2017 - 03.2018
- Established departmental performance goals and provided feedback for underperforming areas.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversee logistics for all incoming/outgoing transportation for new/off-lease units
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Evaluate annual fleet purchasing contracts with buying sources for purchasing assets at best prices
- Liquidation of off-lease assets within 30 days of possession
- Analyze historical remarketing data, as well current and future trends to develop comprehensive remarketing plans
- Demonstrate extensive knowledge of fleet management and logistics systems
- Utilize knowledge of fleet management software to aid customers in fleet monitoring and to provide data on fuel, maintenance, accidents, and other areas.
Fleet Operations Manager
Vectren Energy Delivery
Evansville, IN
02.2009 - 11.2017
- Responsible for overseeing daily maintenance and management of all operational activities for Company’s, approximately, 1,500 asset fleet
- Develop and execute annual strategic capital spend plan for Company's fleet asset replacement cycle in conjunction with managing maximum utilization of assets
- Actively manage maintenance costs of both Company’s internally, bargaining unit, maintained and contractor maintained fleet assets
- Oversee management of Company's fleet fuel card program and fuel hedging
- Interpret and draw inferences from raw data, and ensure all data is maintained in fleet database
- Manage purchase and liquidation of fleet assets
- Develop and maintain active dashboards and monitors to ensure maximum utility of fleet assets and proper fleet asset availability
- Ensure compliance of DOT, stress test and dielectric requirements.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Education
MBA - Business Administration And Management
Oakland City University
Oakland City, IN 05.2014 - 05.2017
Bachelor of Science - Business Administration / Accounting
University of Evansville
Evansville, IN 08.2001 - 05.2005
Skills
Implementation planning
Project coordination
Project cost management
Verbal and written communication
Organizational ability
Client Interfacing
Relationship Management
Strategic goal development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Program Mgr, Middle Mile Value Added Services
Amazon
12.2020 - Current
Strategic Consulting Director
Chevron
03.2019 - 12.2020
Director, Remarketing & Logistics
United Leasing & Finance
11.2017 - 03.2018
MBA - Business Administration And Management
Oakland City University
05.2014 - 05.2017
Fleet Operations Manager
Vectren Energy Delivery
02.2009 - 11.2017
Bachelor of Science - Business Administration / Accounting
University of Evansville
08.2001 - 05.2005