Brooke Benson

- Develop and execute strategic account plans to drive customer retention and growth.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure customer success.
- Analyze customer data and metrics to identify trends and opportunities for upselling and cross-selling.
- Lead customer onboarding and training initiatives to ensure successful adoption of products and services.
- Act as a trusted advisor to customers, providing guidance and support to help them achieve their business goals.
- Monitor and report on customer health and engagement metrics to senior leadership.
- Mentor and coach junior members of the customer success team to drive professional growth and development.

- Build and manage customer accounts and relationships.
- Research and analyze business and industry trends as well as customer data to develop experience solutions.
- Onboard and train customers with products.
- Anticipate risks and conflicts and resolve customer conflicts with empathy and understanding.
- Work with customers to develop goals and success plans to manage expectations and deliver on positive outcomes.

- Experience working with higher education, K-12 teachers and education foundations.

• Streamlined project management processes by implementing new organizational tools and software.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.