Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Berry

Oklahoma City,OK

Summary

Developed leadership skills in fast-paced customer service environment. Confident in creating positive work environment, conflict resolution, and consistently meeting service standards. Passionate that customer are treated to the best of ones ability. Experienced with different workflow, and customer satisfaction. Thrives in face paced and structured work settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Dutch Bros
08.2023 - 06.2025
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service.
  • Trained new baristas on coffee brewing techniques and equipment usage.
  • Managed stock, putting away boxes, different crates of milk, etc.
  • Resolved customer complaints effectively.
  • Developed strong relationships with regular customers.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Provided customer service, ensuring a welcoming atmosphere for all patrons.
  • Cleaned counters, machines, utensils, and seating areas daily.

Hostess Trainer

Cafe 501
10.2022 - 06.2023
  • Trained new host staff on customer service protocols and seating procedures.
  • Coordinated daily hosting activities to ensure smooth guest flow and satisfaction.
  • Assisted in managing reservation systems, optimizing table assignments for efficiency.
  • Welcomed guests warmly and managed seating arrangements efficiently.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Handled reservation requests, optimizing table turnover rates.
  • Supported team by monitoring service flow and addressing guest needs promptly.
  • Answered customer questions about hours, seating, and menu information.

Education

Human Resources Management

University of Central Oklahoma
Edmond, OK
05-2029

Epic Charter Schools
Oklahoma City, OK
05-2025

Skills

  • Cleanliness standards
  • Cash handling
  • Customer service
  • Effective multitasking
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Calm under pressure
  • Works well in fast paced environment
  • Active listening

Certification

  • Certified in Personal Finical Literacy, Texas A&M - 2023

Timeline

Barista Shift Lead

Dutch Bros
08.2023 - 06.2025

Hostess Trainer

Cafe 501
10.2022 - 06.2023

Human Resources Management

University of Central Oklahoma

Epic Charter Schools

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