Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brooke Bienvenu

Denham Springs,Louisiana

Summary

Process-oriented professional with proven ability to streamline operations and enhance production efficiency in manufacturing environment. Known for strong collaboration skills and results-driven approach, adapting to changing needs seamlessly. Expertise in equipment maintenance and process optimization, ensuring high standards of quality and safety. Eager to take on any task at hand. Aiming to leverage experience and expand knowledge to drive success In my career.

Overview

4
4
years of professional experience

Work History

Process Technician

Exxon Mobil
01.2024 - 12.2024
  • Complied with safety rules and standards to maximize efficiencies while reducing accidents.
  • Monitored all objectives and communicated with various teams regarding performance.
  • Proficient in preventing equipment fires and alerting plant personnel regarding hazards.
  • Attended training seminars
  • Collected chemicals samples
  • Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
  • Monitored critical equipment
  • Complied with safety regulations and training courses
  • Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.

Cashier/stocker

Carters Super Market
06.2021 - 12.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.

Apprentice Mechanic

Livingston Parish School Board
05.2022 - 08.2023
  • Practice safe work practices and kept a safe attitude
  • wore appropriate PPE at all times
  • Diagnosed school bus problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
  • Inspected vehicles for safety issues such as worn brake pads or fluid leaks.
  • Followed service schedules to perform regular maintenance on cars and trucks in accordance with manufacturer recommendations.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
  • Tested drive systems following repairs to ensure they were functioning properly before returning them to customers.
  • Ensured that all tools were in good condition before use.
  • Consulted with experienced mechanics for advice on difficult jobs.
  • Cleaned shop area daily to maintain a safe working environment.
  • Watched advanced mechanics complete complex vehicle repairs.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes
  • Tested drive systems following repairs to ensure they were functioning properly before returning them to customers.
  • Ensured that all tools were in good condition before use.
  • Consulted with experienced mechanics for advice on difficult jobs.
  • Cleaned shop area daily to maintain a safe working environment.
  • Maintained neat, organized and professional personal and bay appearance.
  • Completed planned and unplanned work orders to quickly bring equipment back to production.
  • Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
  • Physically performed painting, loading/unloading, pressure washing and errands.
  • Used maintenance checklist to document inspection and accurate diagnosis of vehicle issues.
  • Made phone calls to clients regrading pick/drop off and notifying of routine maintenance

Ice Cream Server

Andy’s Custard
01.2023 - 07.2023
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Apprentice

JB Enterprise
06.2021 - 07.2021

Used safe work habbits, additudes,and practices

• used proper PPE

• Tested automotive systems including brakes, suspension and steering to ensure proper functioning.

• Removed damaged body panels from vehicles to facilitate repair work.

• Greased mechanical parts with lubrication to achieve smooth and regular functionality.

• Drove work truck to and from site

• Shadowed lead mechanic and assisted by handing and cleaning tools

• Drove tractors around property

• Adjusted valves and timing belts; tightened bolts and screws; lubricated moving parts; replaced hoses and belts; tested components for proper operation.

• Cleaned shop area daily to maintain a safe working environment.

• Ordered necessary replacement parts from suppliers.

• Ensured that all tools were in good condition before use.

• Maintained a professional attitude towards customers at all times.

  • Watched advanced mechanics complete complex vehicle repairs.
  • Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
  • inspected and test drove vehicles before returning to customers.
  • Operated shop equipment and mechanic's tools safely to prevent damage.
  • Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
  • Physically performed painting, loading/unloading, pressure washing and errands

Education

Denham Springs High School
Denham Springs, Louisiana
05.2024

Process Technology

Baton Rouge Community College
Baton Rouge

Skills

  • Process flow
  • Operational efficiency
  • Preventive Maintenance
  • Team Training
  • Equipment troubleshooting
  • Chemical handling
  • Waste management
  • Environmental safety
  • Teamwork and collaboration
  • Troubleshooting skills
  • Works Well Under Pressure
  • Product Inspections
  • Safety checking
  • Quality assurance
  • Product testing
  • Quality control
  • Creative thinking
  • Interpersonal skills
  • Site inspections
  • Flexible schedule
  • Detail drawings
  • Workplace Safety
  • Incident Reporting
  • Safety Procedures
  • Documentation and Reporting
  • Responsibility/showing up on time and ready
  • Quality Assurance

Accomplishments

  • Took Electrical 1
  • Took Automotive 101 and 102 and got 9 entry level ASE certifications 9 entry level ASE certifications include -
  • inspection maintenance and minor repair (medium/heavy duty)
  • Electrical systems(medium/heavy duty)
  • Maintenance and light repair(automobile)
  • Suspension and steering(automobile)
  • Heat and air conditioning(automobile)
  • Engine performance(automobile)
  • Electric systems( automobile)
  • Automobile Service Technology (automobile)

Automatic Transmission and Transaxle (automobile)

  • 2020-2022 - Honor Roll
  • ROTC For 2 years
  • ROTC award for Sharp shooter
  • College level English and passed my CLEP test
  • GPA 3.5
  • Graduated magna cum laude
  • Qualified for TOPS
  • Emergency training
  • Hazmat training
  • Exxon Mobil process technician training class

Timeline

Process Technician

Exxon Mobil
01.2024 - 12.2024

Ice Cream Server

Andy’s Custard
01.2023 - 07.2023

Apprentice Mechanic

Livingston Parish School Board
05.2022 - 08.2023

Cashier/stocker

Carters Super Market
06.2021 - 12.2023

Apprentice

JB Enterprise
06.2021 - 07.2021

Process Technology

Baton Rouge Community College

Denham Springs High School
Brooke Bienvenu