Brooke Birtles
Grand Rapids,MI
Summary
Professional with proven track record in driving organizational growth and efficiency. Skilled in team collaboration, strategic planning, and performance improvement. Known for adaptability and reliability, ensuring alignment with evolving business needs. Expertise in change management, process optimization, and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
iChiro Clinics
03.2018 - Current
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Office Manager
Metro Denver Accident and Injury Center
08.2022 - 08.2023
- Organized office operations/procedures.
- Prepared payroll.
- Created training templates for current/future employees.
- Kept clear communication between attorneys, patients and doctors.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Administrative Assistant
iChiro Clinics
01.2021 - 04.2022
- Created education material for current/future staff
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Market research
- Seminar/conference planning
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Customer Service Representative
CVS Health
08.2017 - 03.2018
- Handling cash/sensitive information
- Transferring phone calls
Server/Hostess
Sakura Japanese Steakhouse
11.2016 - 08.2017
- Guiding guests to preferred seating
- Precisely entering orders
- Serving varieties of food promptly
- Providing a happy work environment
Receptionist/Supervisor
Southland Auto Wash
07.2015 - 12.2016
- Answering/transferring phone calls
- Scheduling appointments
- Organizing/maintaining work area
- Providing excellent service to customers
- Operating cash register/sensitive information
Education
Associate of Arts - Business Administration
Grand Rapids Community College
03-2018
Skills
- Succession planning
- Excellent communication
- Attention to detail
- Relationship building
- Compensation and benefits
- Teamwork and collaboration
- Coaching and mentoring
- Electronic records management
- Adaptive learning
- Talent management
- Employee engagement
- Executive support
Timeline
Office Manager
Metro Denver Accident and Injury Center
08.2022 - 08.2023
Administrative Assistant
iChiro Clinics
01.2021 - 04.2022
Patient Coordinator
iChiro Clinics
03.2018 - Current
Customer Service Representative
CVS Health
08.2017 - 03.2018
Server/Hostess
Sakura Japanese Steakhouse
11.2016 - 08.2017
Receptionist/Supervisor
Southland Auto Wash
07.2015 - 12.2016
Associate of Arts - Business Administration
Grand Rapids Community College
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