Brooke Black
Cary,NC
Summary
Collaborative and results-oriented healthcare employee enthusiastic about learning the field inside and out. Pursues opportunities to acquire new skills and contribute to group success. Offers strong clinical mindset, relationship-building, administrative, and problem-solving abilities. Documented strengths in working relationships with diverse range of personnel in dynamic, fast-paced settings. Pre-nursing goals and educational plan in play, including pending program applications.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator
Amazon Seller Business
06.2017 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Patient Access Registrar
Intermountain Healthcare
09.2004 - 04.2007
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Contributed to a positive work environment by consistently providing exceptional service to both patients and colleagues.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Employee Health Coordinator/Program Development Specialist
Intermountain Healthcare
09.2002 - 07.2003
- Enhanced overall employee well-being with the introduction of stress-reduction initiatives, mental health support resources, and personalized health education.
- Improved employee health awareness by developing and implementing comprehensive wellness programs.
- Evaluated the effectiveness of existing employee health policies, recommending adjustments where necessary for improved results.
- Managed a team of wellness ambassadors who served as liaisons between employees and management, fostering a culture of open communication about workplace health.
- Organized annual company-wide flu vaccination clinics
- Promoted healthy lifestyle habits among staff members through organizing on-site fitness classes, nutrition workshops, and health screenings and incentives.
- Developed and disseminated health education outreach materials.
Intern, Cardiovascular Health
Utah Department of Health
08.2001 - 05.2002
- Liason for designated elementary schools for implementation of "A Healthier You" and "The Golden Sneaker" programs in conjunction with the 2002 Winter Olympics Committee.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Lifeguard Manager and Swim School Director
Alta Canyon Sports Center
05.1999 - 09.2002
- Reduced response times to emergencies with regular drills and performance evaluations.
- Earned Water Safety Instructor and Lifeguard certifications
- Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards and swim instructors.
- Promoted a safe learning environment by implementing comprehensive safety protocols and emergency preparedness plans.
- Monitored pool area for violations and potential hazardous situations.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Optimized aquatic programming schedules to accommodate diverse patron needs while maximizing pool usage efficiently.
Education
Bachelor of Arts - Health Sciences
University of Utah
Salt Lake City, UT01-2002
Program Prerequisites - Pre-Nursing
Wake Technical Community College
Raleigh, NCProgram Prerequisites - Pre-Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NCStudy Abroad -
Utah State University
Logan, UTLetter of Completion -
Salt Lake Community College
Salt Lake City, UTSkills
- Dependable work ethic and decision-making
- Emergency response experience
- Operations management
- Detail-Oriented Reporting Skills
- Strong verbal and written communication
- Logistics coordination
Accomplishments
- CNA I Course completed, certification test May 2025
- Community Emergency Response Team Training
- Spartan Race Participant
- USA Powerlifting, NC Record Holder 2017
Certification
- *Pending state testing May 2025* Course Completed: Certified Nursing Assistant I (CNA I) - State Boards of Nursing
- Basic Life Support for Healthcare Providor (BLS-HCP) Certification - American Heart Association.
- Emergency Medical Technician, EMT-B (lapsed)
- Safe Kids USA Child Passenger Safety Technician (lapsed)
Languages
French
Limited Working
Timeline
Owner/Operator
Amazon Seller Business
06.2017 - Current
Patient Access Registrar
Intermountain Healthcare
09.2004 - 04.2007
Employee Health Coordinator/Program Development Specialist
Intermountain Healthcare
09.2002 - 07.2003
Intern, Cardiovascular Health
Utah Department of Health
08.2001 - 05.2002
Lifeguard Manager and Swim School Director
Alta Canyon Sports Center
05.1999 - 09.2002
Bachelor of Arts - Health Sciences
University of Utah
Program Prerequisites - Pre-Nursing
Wake Technical Community College
Program Prerequisites - Pre-Nursing
University of North Carolina At Chapel Hill
Study Abroad -
Utah State University
Letter of Completion -
Salt Lake Community College
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