Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Blayer

Tecumseh,MI

Summary

Experienced leasing consultant with a passion for psychology seeking a transition to a career as a mental health technician. With 10 years of customer service and relationship-building skills, I am eager to use my compassion and understanding to help individuals facing mental health challenges. Currently pursuing a degree in psychology to further my understanding of this field.

Overview

16
16
years of professional experience

Work History

Patient Care Technician (Float)

Trinity Health
01.2021 - 08.2021

included assisting with activities of daily living, monitoring vital signs, collecting specimens, and documenting patient information.

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Developed rapport to create safe and trusting environment for care.

Receptionist

University Towers
10.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.

Leasing Specialist

University Towers
03.2022 - 04.2023

Building relationships, meeting sales goals, following up, and coordinating activities for future tenants.

  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Used Yardi to keep record of financial transactions and rental applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Front End Coordinator

University Towers
08.2021 - 03.2022
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Caregiver

01.2020 - 07.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Monitored progress and documented patient health status changes to keep care team updated.

Patient Care Assistant

Comforcare Home Health Care
08.2019 - 12.2019
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Missionary Volunteer

Pioneer
05.2018 - 03.2019

• House Mom to six boys that had been rescued off the streets.
• I was on the leadership team of their White as Snow ministry, which seeks to rescue women that have been trafficked across the border into brothels.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions

Home Care Provider

Self Employed
11.2014 - 08.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with self-administered medications.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Patient Care Technician

Veterans Hospital Medical Center
01.2007 - 01.2010
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Certificate -

Missions School-Harvest School
Pemba, Mozambique
12.2017

Certificate - Cosmetology Education

Douglas J Aveda Institute
Ann Arbor
06.2015

High School Diploma -

Tecumseh High School
Tecumseh, MI
06.2006

Skills

  • Professional Bedside Manner
  • Patient Service
  • Feeding Assistance
  • Patient Safety
  • Patient Care and Monitoring
  • Assisting with Daily Living
  • Monitoring Patient Conditions

Timeline

Leasing Specialist

University Towers
03.2022 - 04.2023

Front End Coordinator

University Towers
08.2021 - 03.2022

Patient Care Technician (Float)

Trinity Health
01.2021 - 08.2021

Receptionist

University Towers
10.2020 - 08.2021

Caregiver

01.2020 - 07.2020

Patient Care Assistant

Comforcare Home Health Care
08.2019 - 12.2019

Missionary Volunteer

Pioneer
05.2018 - 03.2019

Home Care Provider

Self Employed
11.2014 - 08.2017

Patient Care Technician

Veterans Hospital Medical Center
01.2007 - 01.2010

Certificate -

Missions School-Harvest School

Certificate - Cosmetology Education

Douglas J Aveda Institute

High School Diploma -

Tecumseh High School
Brooke Blayer