Brooke Boillin
Edmond,OK
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manger Rx
CVS Pharmacy
Oklahoma City, OK
04.2019 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Administrative Assistant
Christmas Light Installation
Anaheim, CA
08.2016 - 10.2021
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Special Service Desk Associate
Home Depot
Anahiem Hills,ca
01.2017 - 04.2019
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Streamlined service desk processes for improved response times and issue resolution.
- Collaborated with cross-functional teams to ensure timely and accurate support for customers.
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Managed high volume of inbound calls while maintaining professionalism and attention to detail.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Charter Oak High School
Covina, CA06.2005
Skills
- Business Planning
- Business Development
- Customer Service
- Inventory Management
- Customer Retention
- Retail Operations Management
Timeline
Operations Manger Rx
CVS Pharmacy
04.2019 - Current
Special Service Desk Associate
Home Depot
01.2017 - 04.2019
Administrative Assistant
Christmas Light Installation
08.2016 - 10.2021
High School Diploma -
Charter Oak High School