Brooke Borders

Work History

Class A Assistant Community Manager

Rance King Properties

09.2024 - Current

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Received and processed resident payments, and updated system accounts with latest information.
Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Met with residents to gather information and develop effective solutions.
Organized community events to foster relationships among residents and promote a sense of belonging.
Increased office organization by creating filing systems and managing confidential information carefully.
Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
Evaluated property conditions and recommended improvements.
Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Produced reports about community activities to keep owners, directors and property managers informed.
Provided leadership, guidance and support to staff members.
Established and maintained relationships with key stakeholders.

Leasing Operations Manager

Sunroom Rentals

01.2023 - 07.2024

Supervised and trained diverse team of six members, featuring two Leasing Operations Assistants, three Lease Drafters, and one Customer Service Agent.
Enhanced team capabilities by providing targeted training and feedback, contributing to improved departmental efficiency and goal achievement.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and executed strategic plans to achieve departmental goals, increasing signed leases each quarter.
Developed and maintained relationships with external vendors and suppliers.
Implemented and refined processes to streamline workflows and improve team productivity.
Conducted regular performance reviews, provided constructive feedback, and identified opportunities for professional development, leading to enhanced team skills and motivation.
Coordinated cross-functional projects and liaised with stakeholders to ensure alignment with business objectives and timely delivery of key initiatives.
Analyzed and reported on key performance metrics to senior management.
Facilitated smooth collaboration between departments through clear communication channels.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed and maintained strong relationships with property owners, Asset Managers, Property Managers, and high-stakes decision makers, addressing their concerns and providing regular updates on portfolio performance.
Managed daily and weekly marketing and leasing plans.
Conducted market research and analysis to establish competitive rental rates and identify emerging trends in the real estate market.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Collected, completed, and processed lease applications.
Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Created, coordinated, and engaged in marketing campaigns.
Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
Led negotiations for lease agreements, securing favorable terms while meeting needs of both property and prospective tenants.
Improved lease documentation processes, reducing errors and improving tenant onboarding experience.

Property Manager

Mynd Management

05.2021 - 01.2023

Managed extensive single-family real estate asset portfolio across multiple markets to meet financial goals and performance metrics.
Guided team of three, comprising one Assistant Property Manager and two Administrative Assistants, through mentorship and support to elevate professional development
Devised strategies to optimize team performance and efficiency, contributing to achievement of departmental objectives.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Fostered a collaborative work environment, encouraging open communication and teamwork among team members.
Evaluated and tracked team performance, delivering actionable feedback and support to enhance continuous improvement.
Managed complete property management cycle, integrating tenant screening, leasing activities, routine maintenance efforts, and resident interactions.
Led and facilitated weekly meetings with team members to conduct performance evaluations, set objectives, and address any concerns, driving continuous improvement and engagement.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Led regular portfolio health discussions with partners, assessing performance metrics and coordinating strategies to enhance portfolio growth and stability.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Refined processes and established best practices to improve workflow, contributing to increased productivity.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Collaborated with cross-functional teams and stakeholders to synchronize efforts with business objectives and guarantee successful project delivery.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Compile financial reports for owners and asset managers while partnering to sustain steady revenue growth and assess market responsiveness to rapidly shifting conditions.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Introduced and implemented the "3-key System", which has become the standard procedure for all property owners.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Coordinated with legal counsel to resolve tenant disputes.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.

Property Manager

Excalibur Homes

11.2018 - 05.2021

Oversaw operations for 1,000+ properties, including single-family homes and Padsplits, ensuring efficient daily management and elevated tenant satisfaction.
Delivered regular updates to property owners and investors regarding key metrics including vacancy rates, tenant issues, property conditions, and financial performance.
Collaborated with contractors and sub-contractors on maintenance and turnkey projects, managing all phases from initiation to completion.
Managed maintenance requests from submission to resolution, guaranteeing prompt and effective responses to tenant needs.
Oversaw portfolio finances, encompassing accounts payable and receivable, while diligently monitoring all bills and expenses to ensure budgetary control.
Attained 96% occupancy rate through strategic lease management, encompassing timely issuance of renewal letters 120 days prior to lease expiration
Executed processing of tenant payments and security deposits, ensuring meticulous recording in financial management systems and creating detailed financial reports.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Class A Property Assistant Property Manager

Greystar, DuckPond at John’s Creek

12.2017 - 11.2018

Oversaw leasing agent and maintenance team of four to prepare unoccupied units for new tenants.
Implemented best practices for unit preparation, enhancing tenant satisfaction and reducing turnover times.
Coordinated workflows among team members to address issues promptly and maintain quality in unit readiness.
Managed acceptance and evaluation of lease applications, conducting thorough verification processes.
Ensured 100% accuracy in rent collections, including late payments, by end-of-month reporting.
Created and managed lease documents using Blue Moon and Entrata while analyzing account ledgers.
Fostered relationships with prospects and residents, achieving high conversion rates and retention levels.
Initiated move-out inspections, communicated additional
costs for damages, and ensured proper documentation.
Coordinated events within the community such as meet-and-greets or holiday gatherings for improved tenant engagement.
Assisted in the preparation of various reports for property owners, including financial statements and occupancy updates.
Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
Provided support during legal proceedings, assisting in the resolution of disputes between tenants and property owners.
Assisted with lease negotiations, resulting in favorable terms for both property owners and tenants.
Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
Collaborated with property managers on various projects, contributing to overall company success and growth.
Implemented marketing strategies to attract prospective tenants, increasing occupancy rates throughout the portfolio.

Summary

Overview

Work History

Class A Assistant Community Manager

Leasing Operations Manager

Property Manager

Property Manager

Class A Property Assistant Property Manager

Education

Associate Degree - Business Administration and Management

Skills

Accomplishments

Certification

Awards

Quater 3 Own It

Interests

Timeline

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