Brooke Borgelt
Louisville,KY
Summary
Dynamic Customer Service Representative with a proven track record at FedEx Freight and Saia LTL Freight , excelling in problem resolution and relationship building. Adept at managing high-stress situations and delivering exceptional service, resulting in increased customer loyalty. Proficient in data entry and complaint handling, ensuring timely and accurate delivery scheduling.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Saia LTL Freight
02.2022 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and dependability.
- Processed shipment requests using company portals, ensuring timely and accurate delivery scheduling.
- Trained new staff on customer service protocols and best practices for effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Fedex Freight
01.1997 - 01.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and dependability.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed timely and effective replacement of damaged or missing products.
- Processed shipment requests using company software, ensuring timely and accurate delivery scheduling.
- Handled all short, over and missing shipments until resolved in a satisfactory way for both the customer and company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Butler High School
Louisville KY05-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Administrative support
- Clerical support
- Filing
- Dispute resolution
Timeline
Customer Service Representative
Saia LTL Freight
02.2022 - Current
Customer Service Representative
Fedex Freight
01.1997 - 01.2015
High School Diploma -
Butler High School