Brooke Boyd
Idabel,Oklahoma
Summary
To contribute to your organization's success through the use of exceptional customer service and people skills Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Mortgage Loan Originator
Southeast Home Mortgage, LLC
01.2012 - Current
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Obtain and compile copies of loan applicants' credit histories, financial statements, and other financial information.
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
- Verify employment and income of borrowers
- Confer with underwriters to aid in resolving mortgage application problems.
- Oversee all business decisions
- Calculate income to ensure borrowers qualify, pull credit, and handle all aspects of the mortgage process from application to closing.
- Implemented strategic business plans, resulting in consistent business growth and increased market share.
- Developed and maintained strong relationships with clients, real estate professionals, and financial institutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Mortgage Loan Originator
DeBerry Oklahoma Home Mortgage
01.2009 - 01.2012
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Obtain and compile copies of loan applicants' credit histories, financial statements, and other financial information.
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
- Verify employment and income of borrowers
- Confer with underwriters to aid in resolving mortgage application problems.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
Mortgage Loan Originator
Oklahoma Home Mortgage
01.2005 - 01.2009
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Obtain and compile copies of loan applicants' credit histories, financial statements, and other financial information.
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
- Verify employment and income of borrowers
- Confer with underwriters to aid in resolving mortgage application problems.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
Waitress/Shift Manager/Key Holder
Hooters Restaurant
01.2000 - 10.2004
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
No Degree - Business Accounting
Eastern Oklahoma State College
Wilburton, OK05.2024
Skills
- Administrative Oversight
- Labor Relations
- Regulatory Compliance
Certification
Mortgage Broker License #MB002297
Loan Originator License #MLO06830
Timeline
Owner/Mortgage Loan Originator
Southeast Home Mortgage, LLC
01.2012 - Current
Mortgage Loan Originator
DeBerry Oklahoma Home Mortgage
01.2009 - 01.2012
Mortgage Loan Originator
Oklahoma Home Mortgage
01.2005 - 01.2009
Waitress/Shift Manager/Key Holder
Hooters Restaurant
01.2000 - 10.2004
No Degree - Business Accounting
Eastern Oklahoma State College
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