Brooke Brady
144 Cinderella Dr Ringgold,Georgia
Summary
Dynamic professional with extensive experience in crisis management and conflict resolution at Whitfield County Sheriff's Office. Proven ability to enhance public safety through effective surveillance monitoring and de-escalation techniques. Recognized for exceptional communication skills and attention to detail, ensuring a secure environment while fostering positive interactions in high-stress situations.
Overview
20
20
years of professional experience
Work History
Correctional Deputy Sheriff
Whitfield County Sheriff's Office
10.2022 - Current
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Enhanced overall facility security by routinely examining perimeter fencing systems, surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
- Conducted thorough investigations into potential security breaches, ensuring a swift resolution to any issues that arose.
- Implemented crisis intervention strategies during critical incidents involving inmates or staff members to ensure the safety of all involved parties while resolving conflicts effectively.
911 Emergency Dispatcher
Whitfield County 911
01.2018 - 10.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Administrative Assistant
Milligan Reynolds-Epstein Law Firm
04.2016 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed complex calendars for multiple attorneys including trial dates, hearings, depositions, meetings, conferences ensuring no conflicts arise.
- Performed timely bank deposits while adhering to established security measures during transport of funds from the facility to financial institutions.
Patient Services Representative
Erlanger Medical Center, UT Family Practice
04.2013 - 04.2016
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Used MyChart software to schedule appointments.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Greeted and assisted patients with check-in procedures.
PBX Switchboard Operator
Hutcheson Medical Center
02.2010 - 04.2013
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Ensured smooth business operations by managing multiline phone systems, voicemail boxes, and paging systems effectively.
- Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
Financial Accounting Clerk
Hamilton County Emergency Services
01.2009 - 02.2010
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information through Kronos for accurate and efficient payroll processing.
- Managed accounts payable and receivables and payroll.
Receptionist
Ringgold Pediatric Clinic
09.2007 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Radiology Assistant
Memorial Hospital
11.2005 - 09.2007
- Provided compassionate care to patients during imaging procedures, addressing their unique needs to alleviate anxiety or discomfort during exams.
- Expedited urgent cases by prioritizing scheduling based on medical necessity while accommodating non-urgent appointments within reasonable timeframes.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Education
Criminal Justice
Georgia Northwestern Technical College
Rome, GA12-2025
High School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05-2005
Skills
- Crisis management
- Intelligence gathering
- Investigative skills
- Stress tolerance
- Firearms proficiency
- Security procedures
- Surveillance monitoring
- Public safety
- De-escalation techniques
- Conflict management
- Emergency response
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Professionalism
Timeline
Correctional Deputy Sheriff
Whitfield County Sheriff's Office
10.2022 - Current
911 Emergency Dispatcher
Whitfield County 911
01.2018 - 10.2022
Administrative Assistant
Milligan Reynolds-Epstein Law Firm
04.2016 - 01.2018
Patient Services Representative
Erlanger Medical Center, UT Family Practice
04.2013 - 04.2016
PBX Switchboard Operator
Hutcheson Medical Center
02.2010 - 04.2013
Financial Accounting Clerk
Hamilton County Emergency Services
01.2009 - 02.2010
Receptionist
Ringgold Pediatric Clinic
09.2007 - 01.2009
Radiology Assistant
Memorial Hospital
11.2005 - 09.2007
Criminal Justice
Georgia Northwestern Technical College
High School Diploma -
Lakeview Fort Oglethorpe High School
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