Brooke Branch
Washington,DC
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills.
Smart student studying in academic discipline and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Reliable professional committed high-quality work. Skilled in helping modernize workplaces and maintaining high levels of organization. Resourceful and personable with excellent multitasking abilities.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Intern- On campus
Public Safety Department
Oxford, Pennsylvania
09.2025 - Current
- Conducted market research to identify trends and customer preferences.
- Collaborated with team members to organize promotional events and activities.
- Provided administrative support by organizing schedules and managing office communications.
- Assisted officers with lockouts out of buildings/ dorms for faculty and students
Assistant Store Manager
Claire’s
Oxon Hill, Maryland
11.2023 - 01.2025
- Assisted in daily store operations and staff management at a retail clothing boutique.
- Coordinated employee schedules to ensure optimal coverage during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Trained new staff on company policies and customer engagement techniques.
- Implemented visual merchandising standards to enhance product displays and store appeal.
- Collaborated with management on promotional strategies to boost sales initiatives.
- Monitored store cleanliness and organization to create a welcoming environment for customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory accuracy through regular stock checks and organization.
Team Member
Potbelly's Sandwich Shop
Washington, District of Columbia
06.2023 - 08.2023
- Prepared sandwiches according to customer specifications and Potbelly's standards.
- Managed cash register, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of workstations during busy shifts.
Restaurant Hostess
Carolina Kitchen
Washington, District of Columbia
01.2022 - 08.2022
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed seating arrangements to optimize flow and minimize wait times.
- Assisted servers by communicating guest needs and special requests.
- Trained new host staff on procedures and customer service techniques.
- Monitored dining room activity to support service staff as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Criminal Justice
Lincoln University PA
Oxford, Pennsylvania 08.2022 - 05.2026
High School Diploma
Washington, District of ColumbiaSkills
- Report drafting
- Problem solving
- Attention to detail
- Stress management
- Adaptability and flexibility
- Active listening
- Organizational skills
- Appeals management
- Adaptability
- Judgement and decision making
Languages
French
Limited
Spanish
Professional
Timeline
Intern- On campus
Public Safety Department
09.2025 - Current
Assistant Store Manager
Claire’s
11.2023 - 01.2025
Team Member
Potbelly's Sandwich Shop
06.2023 - 08.2023
Bachelor of Science - Criminal Justice
Lincoln University PA
08.2022 - 05.2026
Restaurant Hostess
Carolina Kitchen
01.2022 - 08.2022
High School Diploma