Brooke Brantley
Columbus,GA
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Bramble Foods
Louisville, KY
02.2019 - 10.2020
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed payroll, daily deposits and cost controls.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 14 employees.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
Bar Manager
Napa Restaurant
Louisville, KY
04.2014 - 06.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Determined business needs by acquiring client feedback for process improvements.
- Checked ID cards and verified bar guests were of legal age.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Event Coordinator
Volo Restaurant Wine Bar
Chicago, IL
01.2009 - 12.2011
- Established working relationships with clients by organizing various events.
- Supervised 8-12 helpers and co-workers.
- Authorized financial transactions with vendors for event services.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Coordinated florists, photographers and musicians during for events.
- Consulted with customers to determine objectives and requirements for events.
- Managed event logistics and operations.
- Reviewed event bills to confirm accuracy and approve payment.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Coordinated schedules and timelines for events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Brainstormed and implemented creative event concepts and themes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed administrative logistics of events planning, event booking and event promotions.
Education
Bachelor of Arts - Theater Arts
University of Louisville
Louisville, KYSkills
- Sales Tracking
- Staff Scheduling
- Goal Setting
- Problem Anticipation and Resolution
- Customer Service Management
- Originality and Creativity
- Verbal and Written Communication
- POS Terminal Operations
- Customer Relations
- Money Handling
- Multitasking and Prioritization
Timeline
Owner/Operator
Bramble Foods
02.2019 - 10.2020
Bar Manager
Napa Restaurant
04.2014 - 06.2018
Event Coordinator
Volo Restaurant Wine Bar
01.2009 - 12.2011
Bachelor of Arts - Theater Arts
University of Louisville