Brooke Breslin
Frisco,TX
Summary
An individual with a big passion for helping people. Dedicated to being able to learn quickly and adapt to a diverse number of professional settings. Skilled in active listening and multitasking, delivering exceptional service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Barista Keyholder
Lemma Coffee Co
Frisco, TX
05.2022 - 10.2025
- Delivered excellent service by prioritizing customer engagement and building relationships with over 50 customers, tripling Lemma's loyal customer base.
- Maintained calm demeanor during high-volume periods and special events.
- Trained and mentored over 20 new baristas on coffee techniques, customer service, and shop protocols.
- Resolved customer concerns promptly, enhancing customer satisfaction and repeat business. Contributing to a 4.7-star average rating on Google.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with the team and management to design and test seasonal drink offerings, enhancing customer engagement and sales.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Barista
Starbucks
Allen, TX
09.2017 - 04.2021
- Created personalized experiences for regular customers, helping boost customer retention.
- Maintained cleanliness and organization of work and dining areas in accordance with health and safety standards.
- Consistently delivered friendly and fast service, handling cash and card transactions accurately.
- Completed a barista training program and taught 5+ new hires on barista basics and the Starbucks procedures.
- Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.
- Worked quickly under pressure during peak hours to ensure prompt service for customers.
Education
High School Diploma -
Homeschooled
Krugerville, TX06-2021
Skills
- Detail-oriented
- Active listening
- Teamwork and cooperation
- Calm under pressure
- Verbal and written communication
- Record keeping
- Reliability and punctuality
- Multitasking and organization
- Typing speed
Websites
References
References available upon request.
Timeline
Barista Keyholder
Lemma Coffee Co
05.2022 - 10.2025
Barista
Starbucks
09.2017 - 04.2021
High School Diploma -
Homeschooled