Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Brooke Breslin

Frisco,TX

Summary

An individual with a big passion for helping people. Dedicated to being able to learn quickly and adapt to a diverse number of professional settings. Skilled in active listening and multitasking, delivering exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Barista Keyholder

Lemma Coffee Co
Frisco, TX
05.2022 - 10.2025
  • Delivered excellent service by prioritizing customer engagement and building relationships with over 50 customers, tripling Lemma's loyal customer base.
  • Maintained calm demeanor during high-volume periods and special events.
  • Trained and mentored over 20 new baristas on coffee techniques, customer service, and shop protocols.
  • Resolved customer concerns promptly, enhancing customer satisfaction and repeat business. Contributing to a 4.7-star average rating on Google.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Collaborated with the team and management to design and test seasonal drink offerings, enhancing customer engagement and sales.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Barista

Starbucks
Allen, TX
09.2017 - 04.2021
  • Created personalized experiences for regular customers, helping boost customer retention.
  • Maintained cleanliness and organization of work and dining areas in accordance with health and safety standards.
  • Consistently delivered friendly and fast service, handling cash and card transactions accurately.
  • Completed a barista training program and taught 5+ new hires on barista basics and the Starbucks procedures.
  • Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.
  • Worked quickly under pressure during peak hours to ensure prompt service for customers.

Education

High School Diploma -

Homeschooled
Krugerville, TX
06-2021

Skills

  • Detail-oriented
  • Active listening
  • Teamwork and cooperation
  • Calm under pressure
  • Verbal and written communication
  • Record keeping
  • Reliability and punctuality
  • Multitasking and organization
  • Typing speed

References

References available upon request.

Timeline

Barista Keyholder

Lemma Coffee Co
05.2022 - 10.2025

Barista

Starbucks
09.2017 - 04.2021

High School Diploma -

Homeschooled