Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Bridgeman

Lake Ozark,MO

Summary

Organized Office Manager known for productive, personable, and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Manager

Aspen Dental
Jefferson City, MO
11.2022 - Current
  • Provided training to new hires on office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Consult with patients about treatment plans diagnosed by the doctor.

Patient Intake Specialist/RMA/Front Office

Elite Pain Management
Osage Beach, MO
04.2018 - 11.2022
  • Enter new patient demographics, along with background history
  • Count medications to make sure they are being taken correctly
  • Also work as RMA by taking vitals, rooming patients, prepping for Doctor
  • Work backup front office by answering phones, sending/receiving ROI and Referrals, send clinical summaries to patient primary care physician
  • Check with insurance companies to make sure patient is in network and medications prescribed are covered
  • Also call for pre-authorizations for medications and back braces
  • Performed follow up calls to confirm upcoming appointments, answer questions about treatment plans, provide updates on test results and schedule additional visits as required.

Medical Coder/Biller

Lake Ozark Anesthesia & Associates
Osage Beach, MO
07.2017 - 03.2018
  • Code for Anesthesia and Pain Management Practice
  • Enter billing information from medical records of patient procedures
  • Work with insurance companies for denials of payments
  • Entered coded data into electronic health record (EHR) systems.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.

Sales Lead

Bath and Body Works
Osage Beach, MO
10.2015 - 12.2017
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed cash register operations using POS system and processed sales and returns.

Assistant Store Manager

Pier One Imports
Osage Beach, MO
06.2012 - 07.2015
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided training to new employees on company policies and procedures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

  • Coached and developed store associates through formal and informal interactions.

Patient Care Tech

Lake Regional Health System
Osage Beach, MO
10.2007 - 11.2008
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Recorded patient conditions and vital signs before and after medical operations.

Assistant Store Manager

Quiksilver
Osage Beach, MO
02.2002 - 02.2007
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided training to new employees on company policies and procedures
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Education

Associate of Applied Science - Medical Billing and Coding and Medical Specialist

Metro Business College
Jefferson City, MO
05.2017

Dental Assisting -

Nichols Career Center
Jefferson City, MO
05.2001

Skills

  • Employee training
  • Payroll administration
  • Budget management
  • Regulatory compliance
  • Customer service
  • Office administration
  • Team supervision

Certification

  • Currently working on property and casualty licensing course

Timeline

Office Manager

Aspen Dental
11.2022 - Current

Patient Intake Specialist/RMA/Front Office

Elite Pain Management
04.2018 - 11.2022

Medical Coder/Biller

Lake Ozark Anesthesia & Associates
07.2017 - 03.2018

Sales Lead

Bath and Body Works
10.2015 - 12.2017

Assistant Store Manager

Pier One Imports
06.2012 - 07.2015

Patient Care Tech

Lake Regional Health System
10.2007 - 11.2008

Assistant Store Manager

Quiksilver
02.2002 - 02.2007

Associate of Applied Science - Medical Billing and Coding and Medical Specialist

Metro Business College

Dental Assisting -

Nichols Career Center

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Brooke Bridgeman