Brooke Brimer
Owasso
Summary
Results-driven Customer Success Manager with proven strengths in customer relationship management, adaptability, and contract negotiation. Skilled in coordinating cross-functional teams to resolve complex client issues and enhance service delivery.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
RainTech Roofing
Tulsa
11.2022 - Current
- Collaborated with sales teams to address customer concerns, enhancing overall service delivery.
- Coordinated cross-functional teams to resolve complex client issues in a timely manner, ensuring client satisfaction.
- Conducted regular check-ins with clients to proactively identify and address their needs.
Public Adjuster
Sky Diamond Adjusting
Owasso
01.2016 - 11.2022
- Evaluated insurance claims for accuracy and compliance with company policies.
- Prepared comprehensive reports detailing damages and repair requirements to facilitate efficient claims processing.
- Negotiated settlements with insurance companies, securing optimal compensation for clients.
- Reviewed policy terms to determine coverage options for various claims scenarios.
- Managed multiple claims simultaneously while maintaining thorough documentation and organization.
- Conducted thorough on-site inspections of damaged properties, documenting findings to support accurate claims assessment.
Office Manager
Owasso Auto Clinic
Owasso
01.2015 - 01.2016
- Oversaw daily office operations to ensure seamless workflow.
- Organized and updated filing system for records, correspondence, and other documents to enhance retrieval efficiency.
- Handled phone calls, managed email correspondence, routed mail, and coordinated courier services to support office communication.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2012
Skills
- Customer relationship management
- Client needs assessment
- Sales management
- Key accounts development
- Revenue growth
- Client relations
- Contract negotiation
- Presentation skills
- CRM software
- Pricing strategy
- Work planning
- Return processing
- Adaptability and flexibility
- Reliability
Timeline
Customer Success Manager
RainTech Roofing
11.2022 - Current
Public Adjuster
Sky Diamond Adjusting
01.2016 - 11.2022
Office Manager
Owasso Auto Clinic
01.2015 - 01.2016
Bachelor of Science - Business Management
University of Phoenix