Brooke Brinkschroeder
Gunter,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
Work History
Receptionist/Professional Laser Technician
Hush Med Spa
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Increased sales for business by completing transactions prior to customer leaving
- Managed over 20+ calls day
Receptionist
Colleyville Animal Clinic
03.2013 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected payments, processed transactions and updated relevant records.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Professional Laser Tech
Tru Med Spa
03.2023 - 07.2023
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for patients before scheduling treatments.
Professional Laser Tech
Rejuvenate Prosper - OFB, Moved Five Hours Away
07.2021 - 06.2022
- Executed laser hair removal and microdermabrasion procedures.
- Cleansed, exfoliated and moisturized customer skin.
- Created repeat business by developing long-term relationships with regular customers.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Explained benefits of skin care products to clients.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Resolved customer complaints and facilitated conflict resolutions.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Developed individualized, therapeutic skin care programs.
- Handled busy schedules and stayed on top of key deadlines.
- Advised clients on proper home-care regimens.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
Professional Laser Technician
Sedo Laser
08.2018 - 01.2020
- Executed over 15-40 laser hair removal and microdermabrasion procedures daily.
- Cleansed, exfoliated and moisturized customer skin.
- Created repeat business by developing long-term relationships with regular customers.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Explained benefits of skin care products to clients.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Resolved customer complaints and facilitated conflict resolutions.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Developed individualized, therapeutic skin care programs.
- Handled busy schedules and stayed on top of key deadlines.
- Advised clients on proper home-care regimens.
- Reinforced customer selections by reviewing use and benefits of chosen products.
Registered Dental Assistant
Dr. Dale Belnap
09.2017 - 12.2018
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Typed patient data into computer system, while following privacy laws and maintaining high-level accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Education
Laser License - Laser Hair Removal
Texas Laser Institute
Irving, Texas07.2018
Esthetician - Esthetician
Ogle
Bedford,Texas07.2018
RDA - Dental Assisting
Texas Academy of Dental Assisting
Fort Worth, Texas01.2017
High School Diploma -
Grapevine High School
Grapevine, TX06.2011
Skills
- Business Correspondence
- Customer and Client Relations
- Strategic Planning
- Information Protection
- Performance Improvement
Timeline
Receptionist/Professional Laser Technician
Hush Med Spa
05.2023 - Current
Professional Laser Tech
Tru Med Spa
03.2023 - 07.2023
Professional Laser Tech
Rejuvenate Prosper - OFB, Moved Five Hours Away
07.2021 - 06.2022
Professional Laser Technician
Sedo Laser
08.2018 - 01.2020
Registered Dental Assistant
Dr. Dale Belnap
09.2017 - 12.2018
Receptionist
Colleyville Animal Clinic
03.2013 - Current
Laser License - Laser Hair Removal
Texas Laser Institute
Esthetician - Esthetician
Ogle
RDA - Dental Assisting
Texas Academy of Dental Assisting
High School Diploma -
Grapevine High School
Similar Profiles
Victoria PardueVictoria Pardue
Medical Esthetician at B-YNG Boutique SpaMedical Esthetician at B-YNG Boutique Spa
JEANETH N. CASIMEROJEANETH N. CASIMERO
Aesthetic Registered Nurse at Purple Hush Spa and WellnessAesthetic Registered Nurse at Purple Hush Spa and Wellness
Leah OrganisciakLeah Organisciak
Mecical Aesthetician at Bella Sante Med Spa/Day SpaMecical Aesthetician at Bella Sante Med Spa/Day Spa