Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Brooke Brister

Brookhaven,MS

Summary

Dynamic General Manager with a proven track record at Tortilla Soup Brookhaven, excelling in leadership and operations management. Spearheaded initiatives that boosted sales growth and enhanced customer relations. Expert in training and coaching teams, fostering a culture of excellence and innovation while ensuring compliance with health regulations.

Overview

4
4
years of professional experience

Work History

General Manager

Tortilla Soup
09.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Reviewed and approved employee schedules and timesheets.
  • Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Purchased food and cultivated strong vendor relationships.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Education

Associate of Arts - Early Childhood Education

Copiah-Lincoln Community College
Wesson, MS
05-2022

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Customer relations
  • Business development and branding
  • Effective leader and team player
  • Training and coaching and development
  • Relationship building
  • Problem resolution
  • Operations management
  • Creativity and innovation
  • Sales growth
  • Marketing and promotions

Accomplishments

  • Business Development: - helped track data for a developed new marketing strategy which increased loyal customer base
  • Resolved product issue through consumer testing.
  • Achieved a %65 return customer database through effectively delivering one on one relationships and customer satisfaction.

Timeline

General Manager

Tortilla Soup
09.2021 - Current

Associate of Arts - Early Childhood Education

Copiah-Lincoln Community College

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