Brooke Bristol
East Peoria,IL
Summary
Detail-oriented Medical Office Assistant with a proven track record in optimizing patient flow and executing clerical tasks efficiently. Expertise in telephone etiquette and customer service enhances operational efficiency. Demonstrated ability to manage multiple tasks while maintaining high standards of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
OSF
Peoria , IL
05.2016 - Current
- Streamlined patient intake by collecting essential medical history information efficiently.
- Supported front desk operations through prompt patient greetings and inquiries responses.
- Ensured confidentiality of patient information, adhering to HIPAA regulations strictly.
- Executed clerical duties including filing, data entry, and photocopying documents effectively.
- Scheduled patient appointments and managed incoming calls to optimize office flow.
- Utilized electronic health record system for accurate management of medical records.
- Welcomed patients and visitors professionally to create a positive first impression.
Weekend Front Desk Receptionist
Washington Christian Village
Washington , IL
01.2015 - 07.2016
- Greeted residents and visitors warmly, ensuring a welcoming atmosphere.
- Managed incoming calls, directing them to appropriate departments efficiently.
- Assisted in administrative tasks, supporting office operations and team members.
- Handled mail distribution, ensuring timely delivery to residents and staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
East Peoria Community High School
East Peoria 05-2009
Skills
- Electronic health records management
- Patient scheduling and coordination
- HIPAA compliance
- Data entry accuracy
- Clinical documentation standards
- Customer service excellence
- Appointment management
- Telephone etiquette
- Patient flow optimization
Certification
CPR certified
References
References available upon request.
Timeline
Medical Office Assistant
OSF
05.2016 - Current
Weekend Front Desk Receptionist
Washington Christian Village
01.2015 - 07.2016
High School Diploma -
East Peoria Community High School