Summary
Overview
Work History
Education
Skills
Timeline
Generic

Onalea Turnbull

Salt Lake City

Summary

Dedicated Client Relations Specialist and Independent Consultant with 23 years of proven expertise in delivering exceptional personal services. Self-employed since graduation in 2006. I possess a strong passion for building client relationships and exceeding expectations. Eager to join your team to drive success and contribute to your organizations growth and excellence.

Overview

22
22
years of professional experience

Work History

Client Relations Specialist

Self Employed
01.2011 - 04.2025
  • Cultivated and sustained strong client relationships through proactive communication and personalized service, ensuring confidentiality and trust.
  • Developed loyal client base of over 20 clients by delivering exceptional, tailored experiences that foster long-term loyalty.
  • Assess client needs to recommend customized solutions, enhancing satisfaction and driving repeat business.
  • Responded promptly and professionally professionally to client inquires via phone and email, ensuring superior customer service.
  • Coordinated scheduling and logistics for personal services, guaranteeing seamless and efficient delivery.
  • Maintained comprehensive records of client interactions, preferences , and service history to optimize personalized engagement.
  • Identified upselling and cross-selling opportunities to expand service offerings and maximize revenue growth.
  • Managed and updated client interaction records accurately to facilitate effective follow-up and relationship nurturing.

Leasing Agent/Office Manager

The Square At The Brickyard
06.2006 - 09.2008
  • Strategically schedule and showcase available apartments to maximize leasing opportunities.
  • Proactively follow up with prospects to nurture relationships and close leases.
  • Identify prospect needs, effectively highlighting property features, and tailor tours to drive conversions.
  • Professionally greet ans assist prospective tenants, delivering exceptional customer service.
  • Streamline rental application processing and verifying applicant credentials for swift approvals.
  • Conduct thorough background and credit checks to ensure qualified, reliable tenants.
  • Clearly explain lease agreements, ensuring tenant understanding and satisfaction.
  • Coordinate seamless move-in and move-out inspections, collaborating with tenants and maintenance teams.
  • Respond promptly to maintenance requests, providing efficient resolutions to enhance tenant retention.

Outbound Sales

Teleperformance USA
01.2003 - 01.2004
  • Outbound cold calls of current Sprint products to current and past Sprint customers.
  • Up sell each call offering at least 3 rebuttals per call.
  • Receive and implement constructive criticism from quality assurance as well as supervisor conducted outbound calls to potential clients to generate leads and sales.
  • Utilized CRM software to track interactions, update contact information and manage sales opportunities.
  • Achieved daily and weekly call targets to maximize outreach and sales conversions.
  • Engaged in objection handling to address client concerns and close sales successfully.
  • Collaborated with team members to share best practices to share best practices and improve overall performance.
  • Participated in regular training sessions to enhance product knowledge and sales techniques

Education

GED -

GED
Hurricane, UT

Skills

  • Client Needs Assessment

  • Conflict Resolution

  • Contract Management

  • Account Management

  • Active Listening

  • Proposal Writing

  • Time Management

  • Adaptability

  • Negotiation

  • Empathy

  • Problem Solving

  • Critical Thinking

Timeline

Client Relations Specialist

Self Employed
01.2011 - 04.2025

Leasing Agent/Office Manager

The Square At The Brickyard
06.2006 - 09.2008

Outbound Sales

Teleperformance USA
01.2003 - 01.2004

GED -

GED

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