BROOKE BUFALINI
Vineyard Vines
Pittsburgh,US
1
Language
5
years of professional experience
Server delivering attentive dining service in fast-paced hospitality settings. Handles guest relations, order accuracy, and table turnaround while staying calm during busy shifts and reducing guest dissatisfaction through clear communication. Supports a clean, organized service area that helps teams move efficiently.
Work History
Sales Associate
1 Year 5 Months- Delivered exceptional customer service, fostering positive relationships and enhancing customer loyalty.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Assisted in visual merchandising, ensuring appealing product displays that attracted customer attention.
- Maintained up-to-date knowledge of product lines, enabling informed recommendations to customers for enhanced shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Server
2 Months- Anticipated customer needs and responded promptly, enhancing overall service experience.
- Greeted and accommodated guests, building a positive experience from first interaction.
- Demonstrated an ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic a dynamic environment and stayed calm and composed.
- Communicated effectively to address guest concerns, minimizing dissatisfaction.
Hairstylist's Assistant
2 Years 5 Months- Organized workstations at shift start and end, ensuring efficiency and a tidy environment for stylists.
- Ensured client satisfaction by providing excellent customer service.
- Maintained cleanliness of the salon by sanitizing tools and equipment between each client visit.
- Sanitized tools and equipment between client visits, promoting hygiene and safety standards in the salon.
- Organized store merchandise shelves by style and color to promote a visually appealing environment.
- Managed reception duties including phone answering, appointment scheduling, payment processing, and greeting clients, enhancing overall customer experience.
Education
Bachelor of Science (B.S.) - Nursing Candidate
Expected graduation Dec 2028
Skills
Strong Work Ethic
Guest Engagement
Cleanliness standards
Guest Relations Management
Reliability
Problem-solving abilities
Professionalism
Exceptional customer service
Hospitality service expertise
Memory retention
Excellent Communication
Adaptability and Flexibility
Organizational Skills
Languages
English
Full Professional
Interests
Pilates
Gym Workouts
Passionate about balancing physical health with mental and emotional wellness.
Adventure Travel
Cooking
Timeline
Sales Associate
Vineyard Vines
03.2025 - CurrentRead More
Server
Friendship Village
03.2024 - 05.2024Read More
Hairstylist's Assistant
Lisa Paris Salon
10.2021 - 03.2024Read More
University of Kentucky
Bachelor of Science (B.S.) from Nursing Candidate
Read More