Brooke Burkhart
Jacksonville,FL
Overview
1
1
year of professional experience
Work History
Administrative Assistant in Pharmacy
Mayo Clinic
11.2023 - Current
- Processed invoices and maintained the spreadsheet of orders list daily
- Managed, edited and published Department of Pharmacy Policies and Procedures
- Managed, edited and published Department of Pharmacy Medication Management Policies and Procedures.
- Managed, edited and Published the Department of Pharmacy Mayo Clinic webpage.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced communication within office, edited and published weekly newsletter summarizing key updates and achievements.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported executive staff through scheduling meetings, preparing crucial documents, and timecard audits.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Registration and Admitting Specialist
Nemours Children's Health
- Verified patient details and insurance coverage and collected co-pays.
- Calculated collectible amount due for procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Lead Medical Assistant- Float Team
Nemours Children's Health
- Provide exceptional patient care experience for families
- Float seamlessly between 18 specialty care divisions
- Performed process improvement and project management
- Assisted in development of Float Medical Assistant Handbook for Nemours
- Assist department management in developing, monitoring, and reporting on departmental level initiatives, goals, and objectives via huddle and mid tier meetings daily
- Experience with cash drawer maintenance, balance allocation, and conflict resolution
- Strong attention to detail
- Manage multiple projects effectively, excellent time management skills, ability to adapt to new responsibilities, prioritizes and organizes tasks, and consistently meets multiple department level deadlines
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Server
Outback Steakhouse
- Responsible for opening, closing, and securing store
- Responsible for taking inventory and deposits for store
- Managed employee scheduling to ensure proper zone coverage while maintaining profitable staffing levels
- Drive sales through employee coaching and regular sales meetings.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
Education
Bachelor of Science - Public Health
University Of North Florida
Jacksonville, FLEmergency Medical Technician - Basic - Emergency Medical Service
Florida State College At Jacksonville
JacksonvilleSkills
- Specimens collection and processing
- Vital signs monitoring
- Patient Scheduling
- Needs assessment
- Medical office administration
- EMR / EHR
- EPIC Super User
- Computer Skills
- Data Entry
- Customer Relations
- Problem-Solving
- Organization and Time Management
- Verifying insurance
- Attention to Detail
- Office Administration
Accomplishments
Awarded Employee of the Month for April 2021
Timeline
Administrative Assistant in Pharmacy
Mayo Clinic
11.2023 - Current
Registration and Admitting Specialist
Nemours Children's Health
Lead Medical Assistant- Float Team
Nemours Children's Health
Server
Outback Steakhouse
Bachelor of Science - Public Health
University Of North Florida
Emergency Medical Technician - Basic - Emergency Medical Service
Florida State College At Jacksonville
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