Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Burns

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Front and Back Office Medical Assistant

Adult Internal Medicine Of North Scottsdale
Scottsdale, AZ
03.2020 - Current
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Cross-trained in front-office procedures to back up reception staff.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected deductibles and copays to post money to patient accounts.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

Medical Assistant

Scottsdale Weight Loss Center
Scottsdale , AZ
11.2016 - 01.2022
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Taught patients about medications, procedures and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Associate of Science - Medical Assistant

High Tech Institute
Phoenix
06.2001

Skills

  • Clear Communication
  • Examination Preparation
  • Supply Management
  • Dictation and Transcription
  • Check-In and Check-Out Procedures
  • Multitasking and Prioritization
  • Conflict Resolution
  • Willingness to Learn
  • Cash Register Operations
  • Customer Transactions
  • Payment Processing
  • Merchandise Packaging

Timeline

Front and Back Office Medical Assistant

Adult Internal Medicine Of North Scottsdale
03.2020 - Current

Medical Assistant

Scottsdale Weight Loss Center
11.2016 - 01.2022

Associate of Science - Medical Assistant

High Tech Institute

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Brooke Burns