Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Burton

Sarasota,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Would love to work at this specific job due to my dedication to this establishment and being an avid customer myself, I know what customers are looking for.

Overview

3
3
years of professional experience

Work History

Educator

Lululemon Athletica
10.2022 - Current
  • Sought out ways to go above and beyond job requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked different stations to provide optimal coverage and meet production goals.

Supervisor

Popstroke
05.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Maximized customer interactions by promptly identifying needs and wants.

Customer Service Representative

Pinch A Penny Pool Patio Spa
06.2019 - 08.2021
  • Answered incoming telephone calls to provide store, products and services information.
  • Exceeded company productivity standards on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained store cleanliness
  • restocked shelves
  • retail management system
  • as well as all aspects of retail operations

Education

BBA - Marketing Management And Research

Florida State University
Tallahassee, FL

High School Diploma -

Cardinal Mooney High School
Sarasota
05.2021

Skills

  • Calm and Professional Under Pressure
  • Store Maintenance
  • Customer Account Management
  • Schedule Mastery
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Retail Sales Customer Service
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Adaptive Team Player
  • Courteous Demeanor
  • Wine Service

Timeline

Educator

Lululemon Athletica
10.2022 - Current

Supervisor

Popstroke
05.2022 - Current

Customer Service Representative

Pinch A Penny Pool Patio Spa
06.2019 - 08.2021

BBA - Marketing Management And Research

Florida State University

High School Diploma -

Cardinal Mooney High School

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Brooke Burton