Brooke Bush
Lubbock,TX
Summary
Dynamic, results-driven professional committed to enhancing customer service satisfaction and driving company success. Proven track record of exceeding sales targets and consistently surpassing expectations through a proactive approach and strong work ethic. Recognized for exceptional organizational skills and a positive attitude, ensuring timely completion of assignments. Eager to leverage expertise in a fast-paced environment, contributing to team goals and overall business growth.
Overview
20
20
years of professional experience
Work History
Senior Regulatory Analyst
PlainsCapital
Lubbock, TX
08.2018 - Current
- Led regulatory compliance initiatives ensuring adherence to federal and state regulations.
- Developed and implemented risk assessment strategies for regulatory reporting processes.
- Mentored junior analysts, enhancing team capabilities in regulatory analysis and reporting.
- Streamlined documentation processes to improve efficiency in compliance reviews and audits.
- Analyzed complex regulatory issues, providing strategic recommendations to senior management.
- Conducted training sessions on compliance best practices for internal stakeholders.
Medical Assistant
West Texas Pediatrics
07.2012 - 08.2018
- Record patient records into a computerized system. Monitor vitals per CDC policies. Managed a busy office with a well-maintained technique. Communicated with patients, co-workers, and physicians as needed daily. Issued insurance referrals when needed and informed staff of patient needs. Make appointments with other offices, doctors, and facilities to have patients seen when needed.
Lead Hostess
50th Street Caboose
07.2010 - 07.2012
- Advised a group of hostesses on how to seat in a mannerly and timely fashion. Developed an orderly seating chart for the restaurant. Identified proper techniques to ensure quality of the restaurant. Communicated with management. Always made sure to maintain customer service and create a fun environment for others.
Party Hostess
Main Event Entertainment Center
09.2009 - 05.2012
- Created and maintained an environment for children to interact together and enjoy a great time together with their family and friends. Communicated with upper management to ensure quality of entertainment center. Coordinated daily activities. On occasion helped out in the restaurant to ensure quality customer service.
Lead Teacher
Hope Lutheran
10.2006 - 04.2012
- Advised fellow teachers on how to maintain proper schedules for the children attending. Ensured curriculum was productive and centered on Jesus. Communicated with upper management about activities and daily logs of children to ensure quality of the school.
Education
High School Diploma - undefined
Frenship High School
01-2010
undefined
Lubbock Christian University
01-2011
Bachelor's Degree in Accounting - undefined
Southern New Hampshire University
01-2018
Skills
- Strong Communication Skills
- Conflict Resolution
- Computer Proficient
- Creative Problem Solving
- Customer Service
- Detail & Task Oriented
- Energetic & Positive
- Experience in all Microsoft
- Inquisitive
- Knowledge of GAAP
- Team Player
- Open Minded
- Team Leader
- Knowledge of Accounts
Accomplishments
- Demonstrated strong communication skills through organizations including DECA (Distributive Education Clubs of America), HOSA (Health Occupations of America), and NTHS (National Technical Honor Society).
- National Honor Society (NHS) through Southern New Hampshire University.
- Dean’s list throughout bachelor’s program at Southern New Hampshire University.
- Dean of Business list in the year 2017 and 2018.
- Promoted to Team Lead after only three months in my current position to support and train new staff.
- OSHA Compliance
- Regulatory Compliance
Timeline
Senior Regulatory Analyst
PlainsCapital
08.2018 - Current
Medical Assistant
West Texas Pediatrics
07.2012 - 08.2018
Lead Hostess
50th Street Caboose
07.2010 - 07.2012
Party Hostess
Main Event Entertainment Center
09.2009 - 05.2012
Lead Teacher
Hope Lutheran
10.2006 - 04.2012
High School Diploma - undefined
Frenship High School
undefined
Lubbock Christian University
Bachelor's Degree in Accounting - undefined
Southern New Hampshire University