Brooke Butler
Gainesville,FL
Summary
Organized and calm under pressure, with a solid background in customer service and team collaboration. Proven ability to support production operations while maintaining sanitation standards and effective communication.
Overview
4
4
years of professional experience
Work History
Smallcakes Employee
Smallcakes Cupcakery & Creamery
Shalimar, Florida
09.2022 - 05.2026
- Coordinated custom orders for cakes and cupcakes, ensuring accurate details and timely completion
- Provided customer service by taking in-person, phone, and online orders with accuracy and professionalism
- Maintained fast-paced workflow requiring constant movement, carrying supplies, and restocking high-volume product displays
- Handled heavy inventory including lifting and transporting large trays of cupcakes, bulk flour bags, tubs of icing, and containers of oil
- Supported production operations by safely moving ingredients and equipment throughout the kitchen and storage areas
- Assisted with product preparation including decorating, stocking displays, and boxing orders
- Managed daily scheduling for employees and production, including cupcake baking and flavor rotation plans
- Handled store operations including opening/closing procedures, cash handling, cleaning, and inventory upkeep
- Facilitated delivery of special orders to meet customer requests
- Maintained sanitation standards by washing dishes, taking out trash, cleaning windows, and organizing workstations
Education
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05-2026
Skills
- Order management
- Inventory control
- Customer service
- Time management
- Team collaboration
- Communication skills
- Interpersonal skills
Timeline
Smallcakes Employee
Smallcakes Cupcakery & Creamery
09.2022 - 05.2026
Associate of Arts - General Studies
Northwest Florida State College