Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Byrnes

Roseville,MN

Summary

Dynamic and results-oriented professional with a proven track record at Lululemon, enhancing customer satisfaction and boosting sales through exceptional service and teamwork. Skilled in customer service and sales, adept at problem-solving and mentoring, significantly contributing to team success and store performance. Demonstrates leadership and time management, ensuring high levels of efficiency and customer loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Sales Associate

Lululemon
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Member Services Representative

Crunch Fitness
01.2023 - Current
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Counter Server (Deck Hand)

Nautical Bowls
09.2023 - 12.2023
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Managed multiple tasks in high-volume environment.
  • Processed customer orders and accurately entered into order system.
  • Took and processed over customer orders.
  • Restocked counter supplies, condiments, napkins and silverware.
  • Trained new employees on procedures, ensuring consistency in service quality across the team.
  • Managed cash register transactions, maintaining accuracy and security at all times.

Hostess

Red Robin
04.2022 - 08.2022
  • Answered phone calls to take orders, give information and document reservations.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Sports Management

North Dakota State University
Fargo, ND
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Mentoring
  • Sales
  • Leadership experience

Timeline

Sales Associate

Lululemon
09.2024 - Current

Counter Server (Deck Hand)

Nautical Bowls
09.2023 - 12.2023

Member Services Representative

Crunch Fitness
01.2023 - Current

Hostess

Red Robin
04.2022 - 08.2022

Sports Management

North Dakota State University

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Brooke Byrnes