Brooke Cagle
Summary
I am seeking a position as Administrative assistant that will fully utilize my customer service skills, as well as build on my previous experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Indiana Health Physicians
Indianapolis
01.2011 - Current
- Provides administrative support to physicians and APP
- Ability to multitask in a fast-paced clinical setting
- Compile data for research studies
- Scheduling daily appointments, MRI, EEG, CT, etc
- Coordinating sedated lumbar punctures with the sedation team
- Rescheduling our physicians bump list when clinic schedules change
- Adhere to HIPAA regulations and protecting the privacy of patients
- Scheduling prenatal appointments with NICU physicians
- Help patient’s families with referrals to different departments.
Senior Call Center Representative
Indiana Health Physicians
Indianapolis
01.2007 - 01.2011
- Take patient calls and provide accurate, satisfactory answers to their concerns
- De-escalate situations involving dissatisfied patients and/or families, offering patient assistance and support
- Call patients and families to inform them of upcoming appointments/testing
- Review patient accounts, provide updates and information about billing, demographics, scheduling appointments, and scheduling testing
- Work well with other call center staff to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
St. Francis Hospital
01.1992 - 01.2007
- Answering calls, call light and alerting unit management to issues or needs within the unit regarding policies, procedures, or practices
- Prioritized tasks as needed for the operation of the Radiology Department, specifically in a crisis and/or times of high volume
- Performed clerical duties necessary to the Patient Care Unit
- Adhered to HIPAA regulations protecting the privacy of patients
- Call report to physicians and nursing staff
- Placing orders for multi test
- Helping patients and/or families with referrals to other departments.
Education
Thomas Carr Howe High School
05.1992
Skills
- Cerner EMR and Amwell virtual visits
- Excellent customer service
- Problem solving
- Research expertise
- Referral specialist
- Call Center representative
Certification
- Safety Training, 01/2018
- Cerner Training, 11/2013
- Microsoft TEAMS Training, 12/2021
Professional References
- Kelly Kremer M.D., Physician, Pediatric Neurology, 3333 Burnet Ave, Cincinnati, OH, 45229, 513-708-5247
- Amanda Croxton M.D., Physician, Pediatric Neurology, 1215 Pleasant St. Suite 303, Des Moines, IA, 50309, 303-918-1776
- Yvonne Hayden NP., Nurse Practitioner, Riley Neurology, 575 Riley Hospital Dr., Indianapolis, IN, 46202, 317-698-8106
Timeline
Administrative Assistant
Indiana Health Physicians
01.2011 - Current
Senior Call Center Representative
Indiana Health Physicians
01.2007 - 01.2011
St. Francis Hospital
01.1992 - 01.2007
Thomas Carr Howe High School