Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Brooke Calkins

Brooke Calkins

Corning,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Assistant Manager of Operations

Dominos Pizza Inc.
10.2019 - Current
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Communicated with customers to assess satisfaction with products and services received.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Landscaping Crew Member

First Choice Lawn Care
05.2015 - Current
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Collaborated with gardeners to plan and design outdoor spaces.

Lead Server Trainer

Appleridge Senior Living
05.2020 - 02.2021
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Customer Service Cashier

Pudgie's Pizza
10.2018 - 10.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.

Retail Sales Associate

Pure Design
11.2017 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used in-store system to locate inventory and place special orders for customers.

Volunteer Caterer

Victory Highway Church
01.2013 - 01.2016
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.

Education

Associates In Science - Radiology

Corning Community College
Corning, NY

Skills

  • Employee Supervision
  • Operational Excellence
  • Customer Engagement
  • Facilitating Change
  • Procedure Enhancement
  • Operations Management
  • Employee Relationships
  • Social Media Platforms
  • Quality Inspection and Control
  • Inventory Tracking and Management
  • Policy Reinforcement
  • Sales Promotion
  • Management Training
  • Team Meetings
  • Job Assignments

Timeline

Lead Server Trainer

Appleridge Senior Living
05.2020 - 02.2021

Assistant Manager of Operations

Dominos Pizza Inc.
10.2019 - Current

Customer Service Cashier

Pudgie's Pizza
10.2018 - 10.2019

Retail Sales Associate

Pure Design
11.2017 - 09.2018

Landscaping Crew Member

First Choice Lawn Care
05.2015 - Current

Volunteer Caterer

Victory Highway Church
01.2013 - 01.2016

Associates In Science - Radiology

Corning Community College

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Brooke Calkins